A Finance company in Paphos is looking for a Customer Support agent to join the Customer Support Team, help support our existing and new customers with withdrawals and communicate with them, document requests in the CRM, and collect relevant documentation.

No prior experience is required! The company will provide training.

This position’s working hours are flexible as there are a few shifts to cover, room to grow and expand professionally in a multicultural agency, work with great people, and learn from professional co-workers.

The ideal candidate will have all of the following criteria:

Basic computer skills
Knowledge of basic Excel, Google Office (advantage)
Interpersonal communication skills
Willingness to learn
Ability to multi-task, work independently and collaboratively in a high-paced environment.
Fluent English speaker.
Turkish/Arabic speaker is an added advantage.
Attention to detail.

Key duties and/responsibilities:

Communicate with new and existing clients via phone, emails, and live chats
Document client-related information within the CRM
Provide accurate information and assistance regarding products, services, and company policies.
Resolve customer complaints and issues effectively, aiming for first-call resolution or timely follow-up to ensure customer satisfaction.
Handle escalated customer concerns with empathy and patience, escalating to the appropriate departments when necessary.
Perform data entry, record keeping, and maintenance of customer information in databases or CRM systems.
Collaborate with internal departments, such as sales, marketing, and logistics, to resolve customer-related issues or gather required information.
Prepare reports, documents, and presentations as needed by the management team.

We offer:

Performance Review Twice a year
Free Snacks and Soda in the office
Work with a great team
Paid Time Off
Health Insurance (Gesy and Private insurance)
Great career growth opportunities

Working hours - 09:00 - 18:00
Base Salary - 1,200 - 1,400

Location - Paphos, Cyprus

Withdrawal Back Office