Job Description: Software Implementation Manager

About Us

Our customers include global brands like Xerox, Impellam, Rentokil, the APS and many others. Client Share is the first Customer Success software platform built to improve the relationship between Buyers and Suppliers. Think of the best bits of Dropbox, Facebook, YouTube, Yammer, TripAdvisor, WeTransfer and LinkedIn all brought together in a private buyer-supplier community for Relationship Management.

Why Us?

This role is a unique opportunity to be part of an early stage business that has all the backing to become a world leader. We have an exciting opportunity for a Software Implementation Manager at our office in Central London. This role will give you the chance to make a real difference, offering up new challenges every day. Highly motivated, flexible and organised candidates who enjoy working on a wide variety of tasks will find this position hugely rewarding.

About You

We are looking for an experienced, energetic and positive Implementation Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You are a quick learner and serious about making an impact.

What will you do?

You will lead implementation projects, align client needs with the platform capabilities, drive client value and work directly with clients to ensure deliverables fall within the applicable scope and timelines

Be the main point of contact for our clients from point of sale through to deployment
Gather system requirements and business objectives from customers
Assess how best to configure the platform and provide guidance on best practices and successful deployment
Identify and analyze project risks & dependencies on an ongoing basis
Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
Work cross-functionally with our Sales, CS Engineers, Product & Account teams
Maintain detailed project plans to communicate project status both internally & externally
Perform risk management to minimize project risks
Report and escalate to management as needed when project time deadlines become at-risk

Requirements

You’ll be great for this role if you have:

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have enough experience, or not all the skills, we’d still like to hear from you.

Proven experience as an Implementation Manager/Project Manager and/or CSM (3 years)
Strong understanding of SaaS and the technology industry
Knowledge of NPS - highly regarded
Experience in project management
Strong problem-solving skills and an ability to think outside of the box
Ability to interact with product specialists and development teams around delivery/roadmap
A can-do approach with the ability to thrive under pressure
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
A passion to learn the Clientshare product and tech-savviness
A desire to work in a fast-paced startup environment
A strong work ethic, integrity and desire to succeed

Nice To Have

Experience working with Salesforce & Web-based technologies
Experience with Asana, Slack, Quip, Zendesk.