Our client is the African Medical Assistant branch which is part of a global company providing support to various Northern and International European insurance companies. They handle insurance and assistance claims with high professional standard in an international office environment.

Being a member of their team, you are responsible for assisting and helping traveller’s worldwide in
difficult situations. Main tasks are contacts with clients, patients, hospitals, ambulance companies, tour operators and others – main aim of balancing this communication flow, is to arrange the medical or travel need for the insured policyholder.

Our client is seeking German speakers to fulfil the position of International Assistance Coordinator (ACO).

Job Description

Communicate over the phone and via email with policyholders and a worldwide network of medical providers
Co-ordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situations
Work closely with medical professionals internally and externally

Job Requirements

German speaker with full professional fluency, also in English.
Pro-active and performing well under pressure
Flexible and open-minded to ongoing changes and training
Previous work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantage
Bachelor’s Degree or higher
Good computer user skills in Microsoft Office tools
SA Visa already in place
FSB registered – a big bonus

Hours

They operate local office hours (Monday – Friday 9am – 5pm) and 24/7 in various international projects in liaison with other centres around the world
Must be able to work in shift including some weekends and some evenings/nights per month

German-speaking Travel Claims Assistance Coordinator