Role Summary
The ASE’s core role is to convert enquirers into bookers by sharing expert knowledge and customising an itinerary perfectly suited to their budget and preferences. These candidates must have strong negotiation and sales skills as well as expert East Africa (EA) and Southern Africa knowledge.

Key Areas of Responsibility

Sales Targets
- Achievement of sales targets both quarterly and annually
Lead nurturing and client relationship building
- Servicing of high intent leads for EA or both EA and Southern Africa
- Strong focus on presales service and initial building of quote options
- Provide a seamless consultation process by following the steps of the sales migration (sales process)
- Booking handover to Concierge Expert on receipt of deposit payments and supplier confirmations
- Manage all leads using Hubspot by following the sales migration – including but not limited to regular follow-ups, scheduled zoom consultation sessions and logging of e-mails and phone calls
- Drive repeat and referral business by self-marketing on social media, marketing mailers and by offering a seamless booking experience
Knowledge sharing
- Work closely with all pod members to share knowledge
- Share expert knowledge with enquirers and customise itineraries perfectly suited to the budget needs and preferences of the client
Growth and Development
- Attend inhouse destination and product training thus remaining at the forefront of unbiased and expert advice
- Travel both locally and regionally
- Provide travel feedback to the Operations team with the intention to build on knowledge sharing

Qualifications

Relevant tertiary qualification (advantageous)

Experience

5+ years’ experience in selling tailormade EA holidays (including Kenya, Tanzania, Rwanda, and Uganda) and Southern Africa
Experience with direct client sales
Meeting sales targets (Essential)
EA travel experience (Essential)
Experience working on CRM systems, including quoting and publishing itineraries for clients (Advantageous)

Skills & Competencies

Deciding and initiating action
Persuading and influencing
Presenting and communicating
Exceptional written and verbal communication skills
Learning and researching
Delivering results and meeting customer expectations
Adapting and responding to change
Coping with pressure and setbacks
Exceptional client service skills
Exceptional prospect conversion skills
Ability to build genuine relationships with clients and prospects
Sales and target aptitude
Knowledge of and passion for Africa and safari holiday destinations
Seamless organizational skills
Numerical literacy
Computer and software literate (MS Word suite, CRM systems, Google, etc.).

Attributes and Behaviour

Results orientated and target driven
People-focused
Accountable
Innovative
Respectful
Excellence
Integrity
Adaptable
Confident
Independent
Proactive
Business mindfulness
Tenacious
Agile

Africa Safari Expert - Inbound Senior Consultant