The Assistant Manager is responsible for assisting the Lodge manager with managing and maintaining the smooth operation of the Lodge. To provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards.

KEY RESPONSIBILITIES:

Assist with the the day to day running and efficient operation of the Lodge to ensure exceptional service is delivered to guests in all areas at the Lodge
Work closely with the Lodge Manager in developing and improving on the activities and guest experience in the camp
Support the Lodge Manager in achieving the camp/lodger goals and objectives
Assist with providing direction, oversight and guidance to the Lodge team
Assist the Lodge Manager with implementing and monitoring policies, processes and standards to ensure an effective and exceptional service is provided to guests
Stay up to date with changes in policies, ways of working and standards in the industry
Perform all daily, weekly and monthly administrative duties relating to Lodge operations in line with company policies and procedures
Identify and report all necessary maintenance required at the Lodge and ensure all issues are timeously resolved
Assist with on-the-job training for Lodge staff
Assist with the welfare, safety and management of all staff employed within the camp
Assist with the implementation of the Wilderness Environmental and Social Standards in the camp
Assist with ensuring that the camp operates in compliance with the environmental policies and social policies of Wilderness
Assist with managing all emergency situations in the camp in accordance with the Wilderness procedures

EXPERIENCE AND QUALIFICATIONS:

At least 3-5 years of prior working experience in a similar role at a 5-star Lodge
keen understanding of the ethos of bush life, with a plainly apparent respect and compassion for conservation
Business level fluency in English
Administrative skills and experience will be an advantage
Computer literate (Microsoft Word, Excel, Power Point)
Valid driver’s license
Namibian Citizen/ valid work permit to work and live in Namibia

ATTRIBUTES

Delegation skills
Management of diverse workforce
Deal with people in a manner which shows sensitivity, tact and professionalism
High level of attention to detail
High level of ability to solve problems independently
High level of knowledge in Guest Relations, F&B, Housekeeping and Front Office and Back of House
Well motivated and enthusiastic individual who works well in a team environment
Responsible/accountable/punctual
Sober habits

Assistant Lodger Manager - Leisure Travel (Lodge/Camp)