Responsibilities

Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
Book hotel/lodge and logistic reservations, based consultant requirements
Responsible for travel request distribution to agents
Supporting Sales consultants with all administrative duties
Conclude on all aspects of the post confirmation of the booking
Enquiry warming (to be handed over to Senior Consultant)
Sales Quotes as first point of contact to support Senior Sales Consultant
Work directly with Sales Managers to resolve client travel issues
Customer service-related responsibilities from client and perform other office duties as assigned
Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
Work with our rates team to resolve rates-related tasks and communicate with consultants
Log all required tickets relating to rates and product
Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)
Ensure Concierge dashboard is updated and reporting done with sales managers

Requirements

Our ideal German Concierge Specialist will possess:

A National Senior Certificate/Matric
2 years of experience in a Concierge or Sales Administrative Assistant role
The successful candidate must be based in Cape Town.
Fluent in speaking and writing in the German language.
Great communication skills
Willingness and drive to learn
Excellent problem-solving skills and the ability to think creatively and strategically.
Ability to work in a fast-paced, deadline-driven environment

Not essential but advantageous:

Degree/Diploma in Tourism
Excellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.

German Travel Concierge - African Leisure Safari