Our client is one of East Africa’s long-standing safari companies. They are looking to employ an Agent Sales Consultant to join their dynamic team. The lucky candidate will be responsible for safari sales and reservations. This is an office-based vacancy.

POSITION OVERVIEW
This position is purely an administrative function within the Sales Department and includes responsibilities that support the Sales Team.

RESPONSIBILITIES & DUTIES

Manage the full administrative function of the Sales Team which includes:
Cross-checking of confirmed
Reconfirmation of all bookings
Liaise with the Finance Team on invoice payments
Liaise with Safari & Camp Operations
Identify problems on a file and immediately notify the Sales Consultant and when applicable, the Line Manager
Any other administrative tasks as may from time to time be directed by the Line Manager
Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the administrative process
Always provide proactive support to colleagues but especially during peak or leave times
Strong support to the team to ensure we reach our departmental target
Following and adhering to all sales procedures as set out in the operating manuals
Attending all training that is offered and proactively growing your knowledge of the company, our products (as well as that of 3^rd party suppliers), and the countries in which we operate
Use systems to their maximum potential and plan an active role in helping to improve where possible
Always look for ways to support and assist the Sales Team and plan an active role in increasing their performance.

REQUIREMENTS & QUALIFICATIONS

Interest in the safari industry
Working knowledge and understanding of the safari industry is preferred
Strong administration and organizational skills
Meticulous attention to detail
Good communication skills, a service delivery mindset and a strong customer service focus
Must work well under pressure
Proactive mindset and can-do attitude
Ability to work independently as well as within a broader team setup
Energetic and eager to learn
Must be computer literate and able to use email / MS Word / MS Excel
Certificate / Diploma / Degree in Travel

REQUIRED WORK PRACTICES

Across all interactions, promote the image of the sales team as a best in class externally with our clients and internally with our key stakeholders
As a key point of contact and the face of the company, upholding and contributing to the reputation of the company as a leading safari operator
The company values are values that play a significant role in how we define ourselves and set ourselves apart. We place high value on living these values in every day work practices. These values are genuine, honesty, quality, commitment, and care.
When staff events happen within working hours, it will be compulsory to attend

CONDITIONS AND HOURS OF WORK

You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are 08h00 – 17h00 with some flexibility
Overtime may be required during peak periods
You may be required to work alternative South African public holidays for which you may be compensated with time off in lieu

Travel Sales Support - Administrator