Ensure that all travellers receive e-documentation within 30 plus days of travel – including reconfirmation of all services and ad-hoc administrative functions for the pod. Management of incoming calls / enquiries received within the business through toll free or switchboard queues.

Key Areas of Responsibility

Target achievement
• All assigned documentation is delivered without errors
• All assigned documentation is completed within weekly deadlines
• All documentation is saved on SharePoint for access during an emergency
• The shared drive is kept neat / relevant and meeting removal deadlines

Quality assurance and documentation
• Updating the customer Service Report with latest updates on each assigned document daily
• All services to be reconfirmed to identify errors
• Produce vouchers, itineraries, travel packs and E-Tickets
• Professional management of travel documentation so that travellers receive travel documentation 30 – 45 days prior to departure
• Complete travel documentation for last minute travellers (within 7 days of travel) within 48 hours at the same standard as normal documentation
• Continually identify ideas, information, content improvements and recommendations which will improve our documentation

Enquiry and toll-free management
• Managing incoming toll-free and switchboard calls
• Taking down sufficient information if Africa Safari Experts (ASEs) are not available so that the enquiries can be allocated to ASEs accordingly

Inbox management
• For allocated buddy

Partner postcards
• Ensure postcard notes are sent to clients at the relevant partner properties

Qualifications

Relevant tertiary qualification (Advantageous)

Experience

1– 2 years of general or sales administration experience (Essential)
Experience in travel coordination / administration (Advantageous)

Skills & Competencies

Ability to work with others
Exceptional written and verbal communication skills
Learning and researching
Delivering results and meeting customer expectations
Adapting and responding to change
Coping with pressure and setbacks
Seamless administration and organizational skills
Numerical literacy
Computer and software literate (MS Word suite, CRM systems, Google, etc.).

Attributes & Behaviour

Results orientated and target driven
People-focused
Accountable
Respectful
Excellence
Integrity
Resilient
Confident
Proactive

Travel Support - Administrator