Billing & Accounts Receivable Teamleader (Temp)
Department: Finance & Administration
Location: Hybrid – either Johannesburg or Cape Town
TEMPORARY - MATERNITY COVER UNITL 31 JULY 2024

PURPOSE OF THE JOB
Leading role in providing exemplary customer service and specialist advice, and engages team members in the delivery of accurate, reliable and targeted outcomes that meet customer expectations.

JOB OBJECTIVES

Ensure all customer escalations are resolve efficiently
Ensure invoice accuracy
Management of debt collection and bad debt write-offs
Management of all billing runs and all revenue is billed
Management of contract approval process
Management of refund process
Management of customer cancellation process
Ensuring all group processes and policies are adhered to
Allocate, delegate and supervise work - delegate and supervise certain tasks to team members to improve workplace functions and efficiencies

REQUIREMENTS
Education

Grade 12 / Matric Essential
Relevant Diploma or Degree Desirable

Related Work Experience

2 years’ experience in Account Receivable Teamleader role and accounting knowledge
Demonstrated working knowledge of accounts receivable processes

Essential Knowledge

Computer Literacy Essential
Microsoft Office Essential
Solid billing system Desirable
Accounting Essential
Administration Skills Essential

Essential Job Skills

Excellent verbal and written communication skills
Understanding of relevant laws, rules and regulations
Multitasking
Attention to detail and accuracy
Passion for numbers, Admin and financial data
Microsoft Office
Excellent knowledge of MS Office
Problem solving and analytical ability
Good time-management skills
Great interpersonal and communication skills
Exceptional organisational skills – review and introduce systems that guide team members
An ability to work independently
Strong experience with spreadsheets
Ability to analyse information and processes
Commitment to ethical behaviour with a willingness to adhere to all company policies and current financial legislation.

Tasks
Planning
Manage debt collection and bad debt write offs
Manage refund process
Manage cancellation process
Manage and ensure all billing is processed accurately
Manage credit note process

Implementing / Co-ordinating
Setting up administrative process
Organising resources to meet an objective
Allocating resources in emergencies
Ensuring efficient co-ordination of activities
Initiating action in emergencies

Assessing / Evaluating
Review and checking if all team members are attending to task timeously
Evaluating that all customer queries are resolved efficiently
Making a logical evaluation of new queries submitted by customer
Critically examining information for accuracy/quality

Analysing / Diagnosing
Analysing numerical information
Analysing written information
Analysing and balancing Statements
Breaking down a procedure into logical steps

Taking Information from the Senses
Following written instructions
Taking instructions and task from meetings and implement

Deciding
Deciding a course of action on own initiative
Deciding a course of action in conjunction with others
Making quick decisions under time pressure
Making decisions on the best cause of action on customer escalations

Checking
Checking the customer age analysis every month
Checking that all overdue accounts are being actively followed up
Checking work has been carried out to specification

Representing / Selling
Making enquiries in writing about processes with other departments
Making enquiries verbally about customer accounts with other departments
Create reports and present to management
Make and present process and procedures for tasks

Influencing / Advising
Keeping the team motivated
Advising on everyday points of procedure

TEMP Billing and Accounts Receivebles Teamleader