Role Summary
The Enquiry and Quote Experts are product and systems super users with sales consultation experience. They play a vital supporting role to the Sales Experts and are highly efficient administrators who can work under pressure and deliver fast turnaround when qualifying leads and when working on requotes for the Sales Experts. Within their role, they learn more expertise and knowledge from the Sales Experts who coach them through the various itineraries, to quote as matched to the client’s requirements.

Key Areas of Responsibility

Quoting and prequalification of leads
- Prequalification of all low intent leads (C’s and D’s) to convert to A/B leads – dealing directly with the client
- Handover of qualified high intent leads to sales experts within the pod
- Facilitate quote amendments and new options for Sales Experts including flight requests, bookings, changes / updates
- Client relationship building during the qualifying process
- Source rates, complete fast track forms and liaise with Production should rates or specials not be available in Baz
- Request quotes from third parties
Knowledge sharing
- Work closely with all pod members to share knowledge Role Profile – Enquiry and Quote Expert
Growth and Development
- Attend inhouse destination and product training in order to create appropriate quote options

Qualifications

Matric
Diploma in travel and tourism
Degree in travel and tourism (desirable)

Experience

Minimum of 3-5 years Travel Industry experience
Minimum of 2 – 5 years of sales experience
Professional email and telesales communication
Experience working on CRM systems, including quoting and publishing itineraries for clients (Advantageous)
Expert knowledge on how to use our quoting system, Bazaruto, to its full capacity (Essential)

Skills & Competencies

Deciding and initiating action
Persuading and influencing
Presenting and communicating
Planning and organising
Working with people
Exceptional written and verbal communication skills
Learning and researching
Delivering results and meeting customer expectations
Adapting and responding to change
Coping with pressure and setbacks
Exceptional client service skills
Exceptional prospect conversion skills
Multi-tasking
Knowledge of and passion for Africa and safari holiday destinations
Seamless administration and organizational skills
Numerical literacy
Computer and software literate (MS Word suite, CRM systems, Google, etc.).

Attributes and Behaviour

Results orientated and target driven
People-focused
Accountable
Innovative
Respectful
Excellence
Integrity
Adaptable
Confident
Independent
Proactive
Team Player
Agile

Africa Safari Travel Designer - Senior Consultant