Our client is one of the leading destination specialists for Southern Africa. They create tailor-made itineraries for FIT, Group and MICE Travellers.

Job Purpose
To successfully quote profitable tour products for existing as well as new clients.

Key Responsibilities
Sales

Secure business and effectively cost products
Understand the market and margin control
Build up and maintain agent and supplier relationships
Source new products
Develop own sales strategy to secure more business through existing and new agents
Work closely with the team to achieve goals

Operations

Quote and design successful creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests
Capture and confirm bookings in Tourplan
Negotiate with suppliers for better rates, cancellation policies and FOC’s
Find new suppliers that offer a good service and better rates
Follow up on quotes that have been sent out
Successfully run groups, tour series, and FIT booking
Compile welcome pack documents
Create co-pilots according to itineraries
Handling the 24hour emergency phone
Prepare guide documentation and brief guide before travel date
Work closely with tour guides whilst on tour

Financial

Instruct debtors to raise invoice
Reconcile supplier invoices for processing
Assist debtors’ clerk with invoicing / collection queries
Reconcile tour guide expense sheets on completion of tours and check guide salary invoices

Additional responsibilities

Participate in supplier training and workshops
Reduce the transaction turnaround time
Demonstrate good communication skills and customer care
Stay current on events and changes of suppliers and product
Travel on educationals and familiarizations trips

Sundry Areas
It is expected of all employees to perform not only the tasks mentioned in the job description, but also directly allocated or extraordinary tasks that could arise.

Destination Specialist - Inbound Travel Consultant (Namibia)