We are looking for a Service Manager for Tennet.

Tasks:

As an IT Service Manager in our Enterprise Content Management team, you are end to end responsible for our Microsoft Dynamics CRM solution.
Together with your colleagues you are responsible for all phases of the IT service lifecycle (service design, service transition, service operation, continuous service improvement)
You participate in contract negotiations in the context of (EU) tenders and ensure smooth service transitions.
You manage internal and external IT partners based on SLAs and KPIs to achieve optimal service quality for our users.
You keep an eye on the development of the services and have full control over budget and costs.
You manage the scope, quality (KPIs / SLAs) and budget of the IT services.
Continuously initiating and coordinating improvements to IT services and associated processes is also part of your duties.
You will work closely with other IT teams and our IT project organization
You ensure a smooth transition from IT projects to IT operations.

Profile

You have successfully completed a degree in Computer Science, Business Informatics, Informatics, etc. Or you have a comparable qualification
You have experience with Microsoft Dynamics CRM solutions
Knowledge in the field of supplier management and control of international service providers is an advantage
ITIL and/or SIAM certification is desirable, but can also be obtained from us.
You have experience in an Agile environment or are open to acquiring it
You are creative and work solution-oriented, you keep a cool head even in stressful situations.
Since you work in an international team, a good command of English is a requirement for this position.
Occasional travel to our TenneT branches in Bayreuth (DE) is no problem for you.

Location: Arnhem
Start date: ASAP
End date: 30.06.2024
Hours per week: 32

IT SERVICE Manager