Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in personal lines insurance. The ideal candidate will have a passion for delivering exceptional customer service, a deep understanding of insurance products, and the ability to build strong client relationships.

Responsibilities:

Provide outstanding customer service to clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
Utilize in-depth knowledge of personal lines insurance products to assist clients in selecting appropriate coverage.
Process policy changes, renewals, and new business applications accurately and efficiently.
Collaborate with insurance carriers to obtain quotes, underwriting information, and policy details.
Assist clients in claims reporting and follow-up, providing support throughout the claims process.
Stay informed about industry trends, policy updates, and regulatory changes to provide accurate and up-to-date information to clients.
Maintain client records and documentation in accordance with agency procedures and industry standards.
Collaborate with other team members to ensure a seamless and efficient workflow within the agency.

Qualifications:

Active personal lines insurance license.
Minimum of 2 years of experience in the insurance industry, with a focus on personal lines.
Strong knowledge of various personal lines insurance products.
Excellent communication and interpersonal skills.
Detail-oriented with strong organizational and multitasking abilities.
Ability to work independently and as part of a team in a fast-paced environment.
Dedication to maintaining a high level of professionalism and ethical standards.

Benefits:

Competitive salary
Health insurance
Retirement savings plan
Friendly and collaborative work environment