Position Summary: Reporting directly to the Chief Operating Officer (COO) and as an integral member of the Management Team, the Cluster Operations Manager will play a pivotal role in ensuring operational excellence within the Company's Cluster Division Strategic Business Units (SBUs). This leadership position involves collaboration with the executive team to contribute to the formulation and implementation of organizational strategies, policies, and practices, while also maintaining a close liaison with the Executive Office.

Key Responsibilities:

Operational:

Provide strategic direction to SBUs, ensuring the attainment of revenue targets and budgeted profits.
Evaluate overall performance through data analysis, metrics interpretation, and continuous improvement initiatives.
Oversee guest service processes, optimizing them to enhance customer satisfaction.
Lead the development and implementation of service improvement plans.
Evaluate and enhance business procedures according to organizational objectives.
Collaborate with the COO in decision-making for operational activities and strategic goal-setting.
Plan, monitor, and ensure the efficiency of day-to-day operations.

Development:

Direct prioritization and delivery of key Cluster Division projects, leading project delivery groups.
Coordinate project operations and provide direction for stakeholders to optimize internal resources.
Implement effective project management approaches to address the challenges of scale, scope, and complexity.

Financial:

Participate in strategic and annual business planning processes.
Develop and manage individual SBU budgets in collaboration with the Finance Department.
Oversee monthly and quarterly assessments of financial performance against budget and operational goals.
Manage SBU budgets, including variance analysis and action planning.

Management:

Contribute to the development of operational systems, processes, and policies aligned with the organization's mission.
Define performance management KPIs to monitor operational success against objectives.
Ensure legal compliance and conformity to established regulations within Cluster SBUs.
Participate in Company promotional, educational, and social events as required.

The ideal candidate will bring a wealth of experience in multi-unit management, strategic planning, financial acumen, and a proven track record of enhancing operational efficiency. If you are a dynamic leader with a passion for excellence in the hospitality industry, we invite you to apply for this challenging and rewarding position.

Multi Unit Operations Director - Restaurants