Bookings Consultant

Role Description

The Bookings Consultant plays a pivotal role in developing and expanding their assigned desk by fostering strong relationships with both candidates and clients. Their primary objective is to ensure optimal shift placement, thereby contributing to the overall growth of the business.

Through effective candidate management and strategic portal maintenance, the Bookings Consultant will maximize vacancy fill rates and enhance customer satisfaction.

Performance Outcomes

Maximised Shift Placements | Successfully matching candidates with vacant shifts by understanding the needs of both parties and ensuring optimal utilisation of existing and dormant clients, exploring all available shifts to meet candidate requirements to directly impact desk growth and contribute to achieving targets and enhancing business outcomes.

Candidate Relationship Management | Maintain exceptional customer service standards, fostering positive relationships and actively seeking referrals to demonstrate proactive engagement. You will provide tailored advice and promote the unique selling points of available roles to enhance retention rates and facilitate efficient shift bookings.

Efficient Portal Maintenance | Ensure accurate usage of portals and prioritise booking shifts ahead of competition. Respond promptly to error reports to ensure no cancellations are missed and effectively manage the booking process to increase efficiency and productivity.

CRM & Data Management | Maintain updated candidate and client information in the CRM system, ensuring completion of required documentation and compliance with company policies. Meet and exceed activity and hours targets, proactively tracking performance levels to streamline our operations and enhance overall business efficiency.

Compliance Adherence | Conduct compliance checks in line with company standards and respond to incoming calls professionally to resolve queries and complaints efficiently, following established procedures. Stay up to date with framework requirements and collaborate with the Compliance Team to mitigate risks, ensure regulatory compliance and safeguard the reputation of the business.

Bookings Consultant \| ROLE COMPETENCIES
Technology Proficiency	Demonstrate proficiency in using scheduling systems and related technologies to enhance efficiency in managing shift bookings and ensure accurate record-keeping to contribute to overall operational excellence.
Stakeholder Management & Relationship Building	Cultivate strong relationships with internal and external stakeholders to foster collaboration, trust and positive partnerships which will contribute to smoother shift bookings, client satisfaction and the overall reputation of the business in the healthcare staffing industry.
Attention to Detail	Strong attention to detail and organizational skills to ensure accurate data and compliance adherence in order to streamline our operations, enhance overall efficiency and improve productivity.
Time Management & prioritization	Effectively manage time and priorities tasks to meet shift booking deadlines and requirements to ensure that shift bookings are completed in a timely manner, reducing the risk of staffing gaps and enhancing overall client satisfaction.
Adaptability & Resilience	Demonstrate adaptability and resilience to address changes or emergencies that may affect scheduled shifts, ensuring that we can respond effectively to unexpected changes, minimize disruptions and maintain positive client relationships.
Negotiation & influencing	The ability to negotiate and influence others to ensure successful candidate placement and client engagement, effectively contributing to strengthening customer relationships and driving business growth.
Self-Motivation & Target-Driven Approach	The ability to stay motivated and focused on outcomes with a target-driven approach to thrive in achieving and exceeding targets to positively impact business growth and enhance our position in the market.

Should you be interested, please email cv to: Nasierah@abcworldwide.com

Booking Consultants