Company
Our client is founded by the Saudi government to bring all communities together and develop all sectors and fields with innovative solutions. They are currently looking for a Regional Operations Lead to be based in Tabuk, Saudi Arabia.

Key Duties & Responsibilities:
Parameters

Leadership role working with the Collection Team and external Stakeholders to create operational excellence
Lead the Service Delivery Plan to ensure the timely completion of all infrastructure required for operations.
Part of the Resource and Waste Management collections team, assisting in providing innovative solutions to existing and new projects for internal and external stakeholders.
Compliance responsibility for all work under the Job Holder’s control or guidance (Safety, Health, Environmental, Regulatory) working with the department’s compliance team.
Executing an operation from the ground up using extensive previous experience and professional acumen to train and deploy a strong team.

Operational Strategy Planning and Execution

The point of contact for all internal and external stakeholders for any matters relating to the Discarded Material Strategy for the region.
Represent the department at all meetings, seminars, and workshops in consultation with the region sector and provide input to consultants on Discarded Material requirements relating to Collections, Consolidation, Logistics, Treatment and Circular Economy requirements.
Assist with developing technical guidelines for concept master plans to detail all requirements for discarded materials.
Review each module strategy and develop comprehensive comments and suggestions. Provide comments to the management team for further review and feedback.
Lead presentation of all strategies for the department to internal and external stakeholders.
Provide the required input to internal stakeholders, architects, technical consultants, and Sectors with each stage gate review through the client’s plan of works process.
Accountable for recommending and developing Scope of Work documents for feasibility studies requirements for various strategy components.
Collaborate with various technology and infrastructure providers to design and develop world-leading and best-in-class solutions for client.
Integrate with internal team experts to ensure the best solution is developed collectively and communicated internally before any recommendations.
Develop strong and effective partnerships with client’s proponents to develop all service delivery plans for operational readiness.
Create an engagement channel with identified client sectors to ensure the strategy is communicated to all affected parties and input is considered.
Effective management of contractors to ensure all operations are conducted in the safest manner whilst maintaining efficiency. Create and monitor robust systems to ensure all fleet, inventory, and equipment are operated and maintained per requirements.
Overseeing the collection, consolidation, and logistics of material to ensure its efficiency and prevent contamination – of air, land or water.
Oversee the management of all customers, including commercial and residential. Act as the escalation point for any complaints and develop a customer-first culture.
Ensuring Health & Safety remains the top priority and providing a safe workplace for employees. Ensure all safety concerns and near misses are correctly logged, investigated, and appropriate responses actioned.
Sound operational practices and financial management. Ensuring all contracts and reviewed comprehensively to maximize efficiency and reduce expenses. Including Budgeting, forecasting and financial performance of the entire operations.
Robust and timely management of any waste contamination.
You must remain aware at all times of your responsibilities for your own Health and Safety, for the Health and Safety of those directly responsible to you, your work colleagues and any others who may be affected by the operations under your responsibility or control. You must ensure that at all times the correct PPE is worn. Please refer to the HSE Policy for further details on your specific responsibilities.
You must adhere to all client’s Policies & Procedures (including but not limited to) those specified in the Employment Handbook, HSE Policy, Incident reporting procedures and any financial/accounting systems.
Apart from the duties summarised in your Role Profile, the company reserve the right to include other reasonable duties which are part of, and incidental to, this type of work.

People Management

Always displaying and promoting client’s values and behaviours to all members of staff and contractors.
Leadership and good management of staff and ensuring their duties are performed in a comprehensive and professional manner.
Foster a customer-focused working environment, with clear responsibilities and expectations for team members, monitor team performance and conduct regular appraisals. Motivate supervisors and operatives with the aim of maintaining good attendance and a ‘can-do’ attitude.
Manage training and development of team members and ensure they understand customers’ needs and deliver the expected outcomes.
Ensuring staff and contractors are fully trained on company procedures and work instructions and are multi-skilled and able to cover other roles.
Establish and maintain active and constructive relationships with other teams in the organisation including other collections Managers.
Set performance objectives, provide the necessary support, evaluate/appraise staff and provide regular feedback on performance.
Develop and implement a program for upskilling staff and recognition and development of high performers for future growth opportunities.

Qualification & Requirements:

Previously held operations positions in the solid waste management industry or similar industries such as logistics.
Minimum of 3-5 years of demonstrated experience in the delivery and oversight of diverse and large-scale projects within a services framework.
Financially astute with good operational finance, management, and analytical skills
Practical, innovative, and entrepreneurial
Energetic, and self-motivated with the ability to work to deadlines and constantly juggle priorities.
Well-organised and logical thinker with good communication skills to empower a team.
Excellent interpersonal, negotiation and influencing skills.
Ability to work both autonomously and collaboratively as part of a team.
Calm under pressure with strong personal resilience.
Excellent communicator (verbal and written) and a good command of English and the ability to present confidently to small and large groups.
Good ICT skills including MSOffice, Microsoft Projects or Salesforce
Appropriate tertiary qualification in a degree or equivalent in a relevant subject.
Qualifications in people management (preferred).
Qualifications in contract management (preferred).
Minimum of 3-5 years of experience in solid waste management or a similar industry such as logistics.
Driving license.
Interpreting strategy reports and technical data.
Demonstrated knowledge, expertise and implementation of best practices in the solid waste management industry.
Understanding of the development, planning and delivery of integrated solid waste collection services.
Understanding of non-conventional waste collection technologies including knowledge of Pneumatic Waste Collections Systems (PWCS) (Optional).
Understanding of conventional solid waste ‘in-house’ or contracted service delivery models.
Understanding the use of technological solutions within conventional waste collection services.
Solid waste collection contract management and administration.
knowledge of innovation in waste management, including electric & autonomous fleets, Smart
Containers and IoT in waste management
Outstanding communication and interpersonal abilities.
Ability to undertake strategic thinking and application in a dynamic, fast-changing environment.
Ability to plan, prioritize and organize work to achieve goals and meet deadlines including dealing with competing demands and managing multiple projects and tasks.
Excellent communication skills with proven ability in negotiation and conflict resolution to influence change and maintain relationships within and external, to the organisation.
Demonstrated contract and people management skills that can positively contribute to the development, growth and maintenance of the Resource and Waste Management department, particularly solid waste collections.
Excellent analytical and written skills.
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).

Desirable

Experience with Large scale waste management operations.
Management of Waste Management Facilities and associated technologies (Collections fleet, Transfer stations, Bulk logistics, etc.).
Experience with management of special and liquid waste collections, consolidation, and transport. (e.g., medical waste, hazardous waste, and liquid waste)
Experience of working within in the waste industry in GCC or similar
Relevant Master’s degree
Six Sigma Certification
HSEQ certificate or similar