Company Overview:

International technology and consulting company with a deep level of knowledge and experience both in the mobile technologies market and in the new-tech sector.

Responsibilities

◦ Helps customer to plan, design, and implement Cisco products, services and solutions Drives technology design, implementation, execution and/or optimization for customer projects/accounts.
◦ Works with customers to plan, design, configure and/or diagnose Cisco's suite of products, services and solutions to accelerate customer outcomes
◦ Assists customers with integration and implementation of tools, systems and service assurance
◦ Supports presale activities and translate business requirements into solution design
◦ Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
◦ Creates and delivers customer collateral, portals, documentation and knowledge transfer
◦ Aligns technical deliverables to customer business outcomes
◦ Drives customer technology transitions, influencing solution architectures and services
◦ Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services' strategies and goals

Role Specific Responsibilities:

◦ Uses consulting tools for analysis and execution of project deliverables with the guidance of senior CEs
◦ Performs technical support functions including research for problem resolution in support of customers under direction of delivery manager or Senior CEs
◦ Provides support to senior CE's on reproducing customer lab environments
◦ General awareness of how software skills and tools can be used to configure, deploy and/or troubleshoot Cisco products and solutions

Scope:

◦ Receives guidance from peers and more experienced colleagues
◦ Limited customer interactions
◦ Typically interacts with individual contributors and managers; may interact with customers

Complexity:

◦ Generally, follows standard practices and procedures in completing analysis or tasks
Works on assignments and problems of limited scope requiring judgement and initiative

Consulting Engineer 4