Company Overview:

International technology and consulting company with a deep level of knowledge and experience both in the mobile technologies market and in the new-tech sector.

Experience:

Strong experience in latest Oracle Retail versions.
4 years of experience in relevant functional or technical roles in the implementation/support of Merchandising Solutions.
4 years of experience with Oracle Retail Merchandising modules (Merchandising) Functional and Technical knowledge of one or more of the following Merchandising modules:
RMS, RPM, ReSA, RIM Experience with translating business requirements to solution design and technical implementation Previous consulting or participation in large-scale integration projects preferred.
Experience working in a large systems integrator preferred.
Strong inter-personal skills (developing trusted relationships, team-working, sharing ideas and knowledge) Ability to identify and proactively solve problems Demonstrated time management skills. }

Job Description:

The candidate must be Able to address most incidents escalated to Level 2 without having to climb them to Level 3. This involves the following abilities:
- Reproduction of the anomaly encountered, by contacting the contact person if necessary having opened the incident.
- Proposed workaround solution, which may require drafting a mode detailed operation, - Analysis and documentation of the origin of the anomaly
- Escalation to Level 3 (application managers, editors, and providers) adequate depending on the origin of the anomaly
- Immediate opening of a crisis unit in the event of a proven production stoppage,
- Monitoring of the anomaly until its complete resolution,
- Update/creation of documentation following resolution of the anomaly.

Requirements:

Excellent level of French to understand without interpreter the incidents found by the users
A good level of English to escalate incidents torward English-speaking stakeholders.

Nice to have: A good understanding and experience for problems related to Supply Chain and Retail will be a plus.

Oracle Retail Consultant