Company Overview:

International technology and consulting company with a deep level of knowledge and experience both in the mobile technologies market and in the new-tech sector.

Experience:

Minimum 10 years of BY-WMS Technical Development & support experience.
Strong Troubleshooting Skills & BY-WMS version 2019 and above. (technical skills on the cloud version would be added bonus)
Worked on Implementation of BY WMS at a Distribution Center with B2B (business to business), D2C (Direct to Consumer) functionality.
Strong expertise in MOCA Components, MTF, DDA/Page builder, Reports and labels.
Must have strong understanding and capability of executing SQLs
Able to read MOCA logs and pin point issues with MTF server tasks, Integration tasks, other BY-WMS functionality
Strong experience in integration of JDA WMS with variety of host and destination systems using JDA Integrator.

Hand on experience in HOST/WCS/TMS/Parcel integrations (All or any one is ok)
Should know BY-WMS functionality end-to-end with ability to understand the installed configuration.
Should have worked a highly integrated software systems on cloud. Has experience in managing IT and business SLAs
Able to prepare Weekly Status Reports (WSR) with knowledge or MTTR, MTTS
Well versed with the support protocols such as escalation paths during P1/P2, Major Incident Management (MIM), Root Cause Analysis (RCA)
Working knowledge of ITIL tools like ServiceNow is a bonus

Job Description:

The candidate must be Able to address most incidents escalated to Level 2 without having to climb them to Level 3. This involves the following abilities:
- Reproduction of the anomaly encountered, by contacting the contact person if necessary having opened the incident.
- Proposed workaround solution, which may require drafting a mode detailed operation,
- Analysis and documentation of the origin of the anomaly
- Escalation to Level 3 (application managers, editors, and providers) adequate depending on the origin of the anomaly,
- Immediate opening of a crisis unit in the event of a proven production stoppage,
- Monitoring of the anomaly until its complete resolution,
- Update/creation of documentation following resolution of the anomaly

Requirements:

Excellent level of French to understand without interpreter the incidents found by the users
A good level of English to escalate incidents torward English-speaking stakeholders.

Nice to have: A good understanding and experience for problems related to Supply Chain and Retail will be a plus.

Blue Yonder WMS Senior Consultant