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At Lucayan Technology Solutions LLC, we strive to solve our customer's hardest problems. Our highly focused customer-centric approach is crucial to our customer's success and ultimately ours. We aim to be a breath of fresh air: and be the most innovative organization in the Government contracting space. Sounds cliche? No worries the proof is in the pudding. To get there, we need exceptionally talented, bright, and driven people. Join us if you'd like to be a part of our journey. Right here, right now, this is your chance to make history and put a ding in the universe.

Lucayan Technology Solutions is hiring a Systems Help Desk Technician to Support for the 6th Medical Group (6 MDG).

Job Summary:
The Systems Help Desk Technician is responsible for providing Tier II technical support to end users within a military medical facility environment. This role involves troubleshooting a wide range of computer, software, printer, web, and mobile device issues through phone, electronic communication, and in-person support.

Primary Duties:

Diagnose and provide corrective action for IT issues, completing approximately 75 tickets per week.
Provide technical support on various computer software, printers, web services, and mobile devices.
Identify, research, and resolve technical problems, ensuring timely resolution through the DHA-approved ticketing system.
Document, track, and monitor issues to ensure a timely resolution.
Support the installation, maintenance, and security of clinical workstations and PC-based medical application client software.
Perform basic PC hardware troubleshooting and assist with IT/Medical IT Asset Hardware refresh by deploying new computer equipment to staff.

Minimum Qualifications:

CompTIA Security+ certification required.
Demonstrated extensive knowledge and technical skills in IT support, preferably within a healthcare or military environment.
Ability to lift up to 40 pounds and travel between facilities as needed.
Excellent communication skills, both verbal and written in English.
National Agency Check with Local Agency Check and Credit Check

Benefits:

Medical/dental plans w/ FSA & HSA options
Vision Plan
Short-Term Disability Insurance
Long-Term Disability Insurance
401k
2 weeks PTO
10 Paid Federal Holidays
Workers Compensation
Commuter Benefits

IT Help Desk Support