We are seeking a Customer Service Representative in Wixom, MI.

We are passionate about creating the world’s best-performing golf grips; ones that inspire confidence for golfers of all abilities and can be matched to biomechanical needs and personal preferences. When you work with us, you create exceptional and meaningful work with innovative team members by your side.

Job Summary:
The Customer Service Representative will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency

Hours: Monday – Friday 8:00 am to 5:00 pm

Salary: $45,000 – 50,000

Position: Full-Time

Benefits:

Dental Insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Duties and Responsibilities:

Manage large amounts of incoming phone calls and/or emails
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid, and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Requirements and Qualifications:

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent written and oral communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Knowledge of golf products or consumer goods experience is a plus
Excellent computer skills; knowledge of Microsoft Office