Overview:
This role is working in Nomura's Web Operations team within Global Infrastructure Services, as part of a global team supporting the global organisation.
There is a complimentary Development team and the successful candidate will be expected to work very closely with this team to ensure a successful transition of run the bank (RTB) activities and on boarding of any new platforms and technologies.

Role / Principal Accountabilities:
The team’s primary focus is providing global operational support for the infrastructure technologies delivered from within the Web group which include:
Web Server infrastructure (external & internal) - TomEE/Tomcat, Spring Boot, IIS, Apache
Authentication/authorisation technologies, CMS technology
Web search – ELK stack

The role requires a high standard of investigation, problem solving ability and a technical background.
The candidate should also have some experience with Devops technologies.
The successful candidate will be expected to be able to respond to and resolve support issues in order to improve the services provided by the team and provide consultancy to development teams.
They will also be expected to contribute towards ongoing automation and continuous improvement of the existing services.
There will be an amount of direct interaction with the Engineering team to escalate recurring problems and feedback requirements that may require newly engineered solutions.
As new platforms are built the operations members will be expected to take part in handover sessions to ensure successful transition into the production domain.

The candidate is also expected to work in an India afternoon shift to cover UK hours.

Key Objectives critical to success of the role:
Maintain strong relationships with customers who will include developers and non-technical end users.
Ensure uniform and cohesive monitoring is applied across the relevant infrastructures.
Work with global counter parts for issue resolution and escalation.
Problem ownership from reporting to resolution or escalation to another team.
Follow the firm's best practices including managing changes to supported systems, and incident reporting.

Skills & Experience Required:
Strong analytical skills and a solid understanding of all critical Production Support processes
Good communication skills and a high standard of written documentation
Demonstrate an ability to work well as part of a global team, and on their own when required.
Self-motivation, enthusiasm and proven rapid learning capability
Must have flexible approach to work and working hours.
Ability to work with minimal supervision and on multiple tasks simultaneously.
Excellent time management and prioritisation of work tasks
Ability to talk at the correct technical level depending on the audience
Utilisation of own initiative to resolve issues

Knowledge Required:
Essential to have most of the following:
Strong scripting skills (preferably Python, Unix shell, Perl) to provide infrastructure automation.
Extensive use and Administration level knowledge of Linux (preferably RedHat flavours)
Experience of support of Web technologies (TomEE/Tomcat, proxies, Apache, IIS, content management systems etc.)
Knowledge of some Configuration Management and Devops toolchains (e.g. Ansible, Jenkins, Git)
Knowledge of federated identify management systems and SSO
Experience with monitoring systems and log management/reporting tools (e.g. Sentinel, Prometheus, Loki, Grafana, Splunk, ELK)
TCP/IP networks and common internet protocols - such as HTTP/S and S/FTP

Knowledge Desired:
Working knowledge of SRE / Observability adoption
Knowledge of IaC principles and one of (AWS CloudFormation, Azure, Terraform, etc.)

Lead Support Analyst (Web Server Infrastructure)