Overview:
KBX Global is excited to be working with an expanding and thriving global PSP with a growing partnerships and new business portfolio and a plethora of opportunities across APAC, Australia and New Zealand. We are looking to assist in expanding the team with a new Senior Account Manager covering the APAC region, based in Sydney.

Account management experience, an
Knowledge and passion for payment processing
Good understanding of the complexities of the fintech industry across the APAC region.

We are looking for a driven candidate with highly developed organizational skills, an ability to take initiative, work in a matrix management environment, understand priorities and influence external intermediaries and partners. You will need to work cross-functionally to provide feedback to the product and management teams about the customer experience, proactively monitor trends to educate the business, refine customer-related processes and flows, and engage directly with clients on a day-to-day basis.

Responsibilities:

Build and maintain trusted relationships across multiple internal and external stakeholders including senior leadership, to ensure client satisfaction, adoption and retention.
Embed the processes that are consistent with delivering high performance in this field (account planning, pipeline management, deal qualification, reporting and measurement).
Deliver revenue growth, achieving/exceeding individual sales quota through the identification of opportunities by understanding and anticipating clients existing and future needs.
Act as the primary point of contact for allocated APAC clients, driving forward issue resolution and maintaining the balance between the needs of the clients.
Drive initiatives that will enhance service delivery to customers and improve performance.
Ensure the timely and successful delivery of our solutions according to client needs and objectives.
Ensure collaboration and alignment with multiple departments.
Act as the voice of the customer internally, managing customer expectations and maintaining balance.
Drive client service/business review meetings, ensuring timely circulation of documentation and ensuring completion of all actions
Support the marketing team with case studies, PR and events where required.
Attend industry events and conferences and participate in industry organisations to continuously update job and sector knowledge
Promote and embed business values internally and externally

Requirements:

Proven work experience as an Account Manager, Relationship Manager or Key Account Manager within the APAC region
Business English is essential, Cantonese, Mandarin and Japanese a bonus.
A deep understanding of how real time payments processing works, preferably having previously worked for an Issuing bank, processor or programme manager.
Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive level
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple clients and projects at a time while paying strict attention to detail
Excellent verbal and written communication skills
Solid experience with MS Office

Senior Account Manager - Global Payments