Overview:
KBX Global is excited to be working with a global leader in the Payments and Issuing space who are expanding its operations across USA, EU, APAC, Australia and New Zealand. we are looking to assist in expanding the team with a new Implementation Manager to be located out of the Singapore HQ
We are looking for a driven candidate with highly developed organizational skills, an ability to take initiative and a strong technical understanding. You will need to work cross-functionally to provide feedback to the product and teams about the customer experience, proactively monitor trends to educate the business and refine customer-related requirements.

Responsibilities

Working with clients to capture requirements (facilitating workshops where required) and articulating these into Project Requirements
Document and product set up onto the GPS Apex platform
Guiding clients on degree of certainty/common hold-ups in other delivery areas and mitigations
Acting as first-line technical support and troubleshooting during the implementation phase
Providing guidance to clients and new suppliers on the integration with GPS (and the use of GPS APIs)
Creating and maintaining a GPS implementation plan including milestones, tasks, responsibilities and dependencies; with the ability to advise on impact of potential challenges and delays as well as offering workarounds
Liaising with internal teams on the technical details of client requirements which arise from issues found during integration/ change requests
Executing configuration on the GPS Apex platform in both test and production
Performing pavement testing
Providing regular updates to stakeholders on all aspects of project progress, including any issues and system changes
Building and managing relationships with each party involved in delivery (Clients/Suppliers/Partners/Fellow Vendors)
Raising and managing all project-related tasks, issues or change requests using a tool called JIRA
Ensuring continuity of information in handover to Account Management and Operations
Assisting with continuous process improvement internally and contributing to GPS internal Wiki (Confluence)

Requirements

Experience in a similar role
Knowledge of Cross Scheme (MasterCard and Visa)

Understands how payments processing works, having previously worked for an Issuing bank, processor or programme manager
Self-driven and a quick learner
Strong communicator at different levels (e.g. peers, clients, suppliers and board level)

Implementation Manager - Global Payments