Implementation Project Manager

GoAsia Talent is a leading APAC Talent Consultancy. We are recruiting this role on behalf of Intrado, a leading US technology company at the forefront of revolutionising public safety by providing the software and hardware that enables critical and emergency response networks. Discover more about them at www.intrado.com

Responsibiities

Responsible for managing complex projects to accomplish identified implementation initiatives in support of assigned business segment.
Determine skill set necessary and work with management to build the project team based on project scope and expectations, which may include cross-divisional coordination.
Consult with management and end users to define the scope of assigned project or project tasks, which may include an assessment of current information technology platforms and systems, as well as defining key assumptions.
Ensure that goals or objectives of project are accomplished within prescribed time frame and budget requirements.
Serve as the point of contact for all Public Safety Answering Points (PSAPs) making follow-up calls, as necessary during all phases of deployment and maintenance projects.
Ensure escalation issues are directed to the appropriate internal resources, as required.
Track requests (e.g., service, activity status, follow-up communications, etc.) all assigned Projects.
Participate in conference calls with other team members, as required.
Provide leadership and direction on all assigned projects ensuring follow through from beginning to end of project management life cycle.
Establish standards and strategy for each project.
Identify task force members and assign specific tasks and responsibilities.
Continuously monitor tasks and project assignments; identify and resolve problem.
Develop final report with findings and recommendations for management.
Proactively oversee the activities involved in quality resolution of problems related to area of responsibility.
Place the highest priority on providing quality customer service by overseeing all activities of staff, ensuring the unique needs of customers are met.
Establish and maintain a professional relationship with team members and department contacts.

Qualifications

Bachelor's degree in business administration, computer science, management information systems, or a related field is preferred
Equivalent work experience in a similar position may be substituted for educational requirements
3-4 years increasingly responsible implementation and project management experience required with an emphasis on technical capabilities preferred
1-year experience with implementation projects and resource allocation preferred
Excellent verbal and written communication skills.
Experience managing large complex projects working with high profile customers
Intermediate knowledge of SharePoint preferred
Project Management Professional (PMP) certification preferred
Basic knowledge of Wireless E9-1-1 networks and call-flows required
Intermediate knowledge of Word, Excel, and PowerPoint required
Intermediate knowledge of MS Project required
Ability to travel 25% or as needed
Ability to work US Daytime hours

Implementation Project Manager | Remote