About Us:

In continuous expansion, we want to be recognized as a reliable partner that offers financial consulting services efficiently and with favorable results. Thus, we want to create opportunities for a successful career for people interested in a dynamic, decisive and profitable work environment.

Our activity focuses on the relationship with the client, which we constantly inform about the legislative changes that appear in the field. We want to improve and perfect the services we offer by capturing new market segments. We base our success on the quality of the services delivered and the corresponding results.

The values that underlie the fulfillment of our professional activity are represented by: confidentiality, dynamism, innovation, stability, objectivity and professional competence.

Position Overview: As a Retention Specialist at Premier Pro Management, you will play a crucial role in fostering long-term relationships with our valued customers. You will be responsible for proactively engaging with customers to address their concerns, provide assistance, and ensure their continued satisfaction with our products and services.

Key Responsibilities:

Proactively reach out to customers to understand their needs, address concerns, and provide assistance in order to increase customer satisfaction and loyalty.
Utilize exceptional communication skills to effectively engage with customers via phone and email.
Demonstrate empathy and patience while actively listening to customers' concerns and resolving issues in a timely and satisfactory manner.
Identify opportunities to enhance the customer experience by providing personalized solutions and recommendations.
Collaborate with cross-functional teams to gather feedback and implement strategies for improving customer retention.
Maintain accurate records of customer interactions and feedback to inform decision-making and drive continuous improvement initiatives.
Stay up-to-date on product offerings, promotions, and company policies to effectively address customer inquiries and concerns.

Qualifications:

Previous experience in customer service or front-end roles is preferred.
Excellent spoken and written English skills are required. Any level of proficiency in Spanish is a plus.
Demonstrated empathy, patience, and a genuine desire to help others.
Strong attention to detail and ability to identify key points of a situation.
Ability to work effectively in a team-oriented environment with a positive attitude.
Strong problem-solving skills and ability to thrive in a fast-paced, dynamic environment.
Flexibility to adapt to changing priorities and evolving business needs.

Why Join Us:

Opportunity to make a meaningful impact by helping to build and maintain strong relationships with our customers.
Collaborative and supportive work environment where your contributions are valued and recognized.
Ongoing training and development opportunities to enhance your skills and advance your career.
Competitive compensation package including bonuses, benefits and perks.

If you are passionate about delivering exceptional customer experiences and are looking for a rewarding opportunity to join a dynamic team, we would love to hear from you! Apply now to become a part of our growing company.