Overall purpose of role

The primary responsibility of this team is to provide administrative support for ICB Global colleagues. The candidate would provide administrative support for ICB colleagues with respect to travel, expenses and other key administrative activities, engaging closely with ICB EAs and Coverage colleagues. This team is undergoing expansion and there will be an increased volume of activities to be managed so will require an efficient individual who can manage the workload. The candidate would support the team across all locations but the role will require the candidate to work during Asia Pacific (namely Australia/Singapore/Hong Kong/Japan) hours.

Key Accountabilities

Managing travel bookings and accommodations for employees
Expense reporting and reimbursement processes
Respond to/resolve queries, channelling to the appropriate area and escalating where appropriate. Including but not limited to:
- - Working within the T&E policy ensuring guidelines are followed when booking travel
  - Expenses – ensure corp cards are expensed within the deadlines and no past dues recorded
Coupa management
Manage client event lists/logistics (regional)
Manage internal team communications
Organisation management (OM support)
- - Joiner, Mover and Leaver process; manage OM changes to reporting lines and work closely with respective line managers, raise requests for system accesses for new joiners and movers
  - System Accesses for ICB Colleagues
  - Manage TIO data for ICB

Stakeholder Management and Leadership

The candidate would need to interact with the Onshore Team and counterparts globally
The candidate needs to closely work with senior management to understand their requirements and deliver as per their expectation with minimum iterations

Decision-making and Problem Solving

The candidate will need to be highly proactive in identifying issues and getting them resolved by liaising with various stakeholders
The candidate needs to work on several time sensitive activities and hence is required to be meticulous and efficient

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do
The candidate will need to ensure that all activities and duties are carried out in full compliance with regulatory requirements, the Enterprise Wide Risk Management Framework and internal Barclays Policies

Person Specification
Personal attributes essential to performing role including competencies, expertise, knowledge, and experience. Note: experience requirements must not be in the form of years (minimum or otherwise).

Essential Skills/Basic Qualifications:

Coordination and organizational skills, ability to multi-task, plan and deliver work to deadline, prioritize workload accordingly and work flexibly to meet business needs
Tact and good judgment in confidential situations; proven experience interacting with senior management
Strong proficiency in Microsoft Office
Excellent attention to detail
Able to deal with people competently and confidently at all levels; builds strong relationships with colleagues across the bank
Articulate with strong verbal and written communication skills
Deals with confidential and private information with integrity and sensitivity and demonstrates tact and good judgement in confidential situations

Desirable skills/Preferred Qualifications:

Relevant support role experience
Financial institution experience preferred

Analyst - Travel & Expense