Our client in Cape Town is looking to grow its team!
Start date: ASAP
Shifts: Mon to Fri - 8am to 5pm OR 9am to 6pm, & every alternative Saturday – 9am to 1pm
Location: Burg Str, The Pinnacle Building, Cape Town

Training/hybrid/remote
1 week training in office
Hybrid –2 months
Remote after 2 months

WHO ARE WE?
We are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their customers.
We are a multicultural team of 1,500 employees based at 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, and Tokyo.
Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking, and media sectors.
Our mission: to transform every interaction with the customer into an opportunity to create value and cultivate the uniqueness of the brand.
In concrete terms, we manage the omnichannel relationship across all of the brand's touchpoints (pre-sales, sales and after-sales) on the customer's preferred channel and language of communication.
Our Brand Ambassadors respond to the daily requests of customers by providing a dimension of listening, empathy, proximity, and advice.

JOB DESCRIPTION
We are currently looking for an essential profile: an Italian Customer Service Brand Ambassador to monitor & improve the quality of our interactions with brands that place their trust in us.
As an Italian Customer Service Brand Ambassador, you will play a vital role in ensuring exceptional customer service and maintaining the highest quality standards for luxury brands. Proficiency in English is essential.

I am intrigued. What would I be required to do concretely?
Under the management of the Team Leader, your primary responsibility will be to assess and evaluate customer interactions, provide feedback, and report to campaign team leaders.

Handle customer service calls within the banking sector.
Ensure all outbound calls are conducted in a professional, friendly, and polite manner.
Demonstrate excellence in customer service by achieving specified performance standards in the handling of calls on the telephone.
Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
Ensure that the SLA are met and exceeded with respect to back-office processing requirements as per client requirements.
Be able to contribute to the continuous improvement of operations and support the business.
Assisting with any other duties that may be reasonably expected of you within the Company from time to time.

REQUIRED PROFILE

Fluency in Italian (oral and written)
Ability to Speak English
Matric with Tertiary education advantageous
Must have the right to work in South Africa
Sales experience desirable
Multi-channel focus
Ability to undertake training with regards to the product specifications
Track record of success in meeting challenging targets and deadline
MS Word - excellent
MS Excel - excellent
MS Outlook – excellent
MS Internet- excellent

What do I need to bring to flourish in this position and evolve?

Excellent written and oral communication, presentation, and interpersonal skills (Italian language).
Ability to use independent judgment and apply insight, when necessary, always seeking to be proactive and assertive within the parameters of the job.
Ability to translate/interpret applications and data, presenting the findings in a user-friendly and practical format.
Excellent administrative, analytical and numeracy skills.
Goal-oriented outlook takes initiative and follows through proactively.
Leadership and mentoring abilities.
Excellent interpersonal skills and works effectively within a team environment.

What can the client give me in return?
Joining the team means being part of a multicultural, dynamic, and growing company, where all employees are mobilized on a daily basis to deliver an exceptional Customer Experience.
It also means recognizing through our 4 key values which are:

Reliability in the service we deliver,
Intensity in the commitment of each of our actions and in our passion for customer relations,
Daily sharing between colleagues and through the company's CSR commitments, and the Smart attitude that allows us to act intelligently in all situations.
It also means having the opportunity to grow within the Group, in Cape Town or in one of our 10 offices located around the world.
Finally, you will benefit from a stimulating work environment with flexible hours.

Italian-speaking Customer Service Brand Ambassador