Position: Senior Account Manager BPOs
Location: Remoto Latam

About the Company: MSI Americas is a multinational with presence in 14 countries throughout America, trajectory in the Telecommunications & IT sector and the best work team, we believe in offering services and products that allow the humanized use of technology connecting it with society.

Purpose:
The primary purpose is to develop and implement the go-to market strategy for BPOs Solutions Services such as Accounting/Bookiping, Finances, Human Resource, Logistics another’s in South America. Candidate will develop an opportunity plan containing the value proposition for all targeted line our client.

Responsibilities:
1. Be responsible for key accounts sales development and work with partners to achieve sales target
2. Based on customers’ requirement and feedback on market information, discover sales opportunity, cultivate, allocate and coordinate resources to improve the project successful rate, and achieve sales and credit collections target.
3. Promote company brand by organizing branding events such as product seminar, publications, trial project, application plant, exhibition and other promotion activities.
4. Develop and strengthen customer relationship by organizing activities such as company visit, courtesy calls and visits to customers (particularly with upper management), cooperating with partners and etc.
5. Develop sales by finalizing after-sales maintenance services contract with customers.
6. To lead efforts to establish, develop, and expand market share and revenue attainment within specific accounts
7. To attain various sales objectives related to securing new business opportunities
8. To Lead Market Analysis, Competitive Intelligence and Portfolio Development and management.

Qualifications:

Bachelor’s degree, preferably in Engineering or Business, More than 5 years working experiences
Relationship & Trust Building within the internal and external customers, Able to articulate to potential customers the business value of an investment
Knowledge of BPO areas and E2E processes and the market environment and competition
Comprehensive knowledge and the insight of the bank and industry
Business level English: Fluent
Program/Project management skill and knowledge is appreciated

Soft Skills

Customer Relationship Development Capability.
Excellent presentation and negotiation skills
Project Operation Capability
Strategic-Thinking and Planning Capability
Transaction Management Capability
Channel Coordination Capability
Resource Coordination Capability
Capability to Communicate with Customers
Competition Management Capability
Crisis Management Capability
Time management skills & used to work under pressure and dealing with ambiguity
Good communication skills to integrate with international team