Head of Customer Success

Location: Remote, UK

About the client: Nuvio Recovery is a leading ecommerce company specializing in health and wellness equipment, including portable ice baths, saunas, and more. Our mission is to promote well-being and recovery through innovative products that meet the highest standards of quality and performance.

Position Overview: We are seeking a motivated and analytical Head of Customer Success to join our team. This role is ideal for someone with experience in consumer insights or market research who is ready to take on more responsibility. The Head of Customer Success will gather and analyze consumer data and market research to provide valuable insights into consumer preferences and behaviors. This individual will also be responsible for monitoring market trends, competitor insights, and consumer feedback on various platforms.

Key Responsibilities:

Gather and analyze consumer data and market research to provide actionable insights.
Research and identify market trends and competitor insights.
Monitor and document insights from review videos on YouTube, Instagram, TikTok, and other platforms.
Manage and update customer surveys to enhance data collection for main products.
Regularly collect insights from team members and build concise reports.
Develop and implement strategies to improve customer satisfaction and loyalty.
Collaborate with various teams to ensure a consistent and positive customer experience.

Qualifications:

2+ years of experience in consumer insights or market research, preferably in consumer goods or technology.
Strong analytical skills with the ability to interpret data and provide actionable insights.
Experience with market research methodologies and tools.
Excellent communication and interpersonal skills.
Proactive and self-motivated with a strong attention to detail.
Experience in the health/wellness industry and ecommerce is highly desirable.

Benefits:

Competitive salary within the range of £45,000 - £90,000.
Flexible remote work environment.
Opportunity to work with a leading company in the health and wellness industry.
Professional development and growth opportunities.
Collaborative and supportive work culture.