LOOKING FOR FILIPINOS OR PHILIPPINE BASED CANDIDATES

Position : Virtual Assistant (CSR/SMM/Graphic Design/Admin)

Working Hours : Monday to Friday, 9am-5pm PDT

Salary Range : $900 - $1,000/ month

Holiday : TBD

About the company:

The company is owned by a Frequency and Energy Healer and Mentor to those who desire to understand Energetics at the deepest levels. The owner supports her audience primarily on Instagram, Youtube, and TikTok. Currently the brand is expanding into Facebook and Pinterest as well. The company primarily offers high-ticket Masterminds, recorded digital programs, live programs, and their App is scheduled for release October 1st 2024. All offerings and experiences focus on teaching Frequency and Energetics. She offers her clients her Energetic Blueprint in her signature program Quantum Shift Accelerator Mastermind. Experiences and programs range from $222US to $100,000US, offering high-end experiences with “white-glove” customer service to customers. As the company is growing exponentially, it’s a good time to join the team!

Duties and Responsibilities:

Customer Service (50% of duties):

Support Director of Operations with various customer service tasks and projects
Assist potential clients in discovering which program(s) are most aligned with their needs and goals via Instagram DM’s, Facebook Messenger, email, and chat
Welcome new clients via: Welcome Story in Instagram, celebratory welcome email, and Welcome DM in Instagram
Troubleshoot client’s tech issues, billing issues, and onboarding new clients
Track invoice disputes and report to Director of Operations of all updates
Provide technical support regarding billing software, Circle App, Thrivecart, and email access to current clients
Provide technical support to Owner and/or Director of Operations on Thrivecart, Stripe, Paypal, Pinterest, Later.com, Eversign, FloDesk, Zapier, and/or ManyChat
Data entry into FloDesk, Airtable, Thrivecart, Circle App, and other software
First Commenter: Supporting current clients by liking and commenting on Facebook posts in private Facebook Group to ensure clients feel seen and heard
Support Owner in ZOOM Calls; Manage ZOOM Chat, keep time of each caller, support clients via ZOOM Chat (average two calls per week, 2-3 hour per call)

Graphic Design (20% of duties):

VIDEO EDITING: Basic video editing via iMovie, Capcut, DeVinci, CANVA, or other video editing software for longform YouTube videos, YouTube Shorts, Instagram Reels, Pinterest, Facebook, and TikTok
CANVA: Design Instagram Stories, edit video testimonials, design screenshot testimonials, create sales Instagram Stories, design Instagram sales Reels, assist in creation of graphics and logos, assist in creating branding for new programs, create YouTube Thumbnails, design Pin covers for Pinterest, and various projects assigned by the Director of Operations and Owner

Social Media Management(20% of duties):

Schedule Content: Instagram Reels, Instagram Stories, YouTube long-form, YouTube Shorts, pins for Pinterest, and TikTok videos via social media management software
Community Management: Like and respond to comments in Instagram, YouTube, Pinterest, Circle App, and TikTok
Assist Director of Operations and Owner in responding to Instagram DM’s, Facebook Messenger, TikTok Messenger
Assist Director of Operations and Owner in creating copy for Social Media
Maintaining on top of current Social Media Trends and informing Director of Operations and Owner of trends

Admin(10% of duties):

Assist Dir. of Operations with upcoming programs
Create Zaps via Zapier
Create ManyChat automations
Create emails via FloDesk
Upload required materials to Thrivecart
Create private Facebook Groups as needed
Create and schedule engagement posts for Facebook Group
Schedule live ZOOM sessions for programs
Manage clients with testimonials
Support Dir. of Operations and Owner on back-end of Circle App
Create reports as needed

Requirements:

All training will be via ZOOM/Google Chat for first month
Must be comfortable with frequent ZOOM meetings lasting between 2-3 hours
Must enjoy speaking to people via ZOOM, email, chat, DM’s
Hours: Mon-Fri 11:00pm - 8:00am (1hr lunch) or 11:00pm-7:30am (30min lunch) PHST hours are non-negotiable for the first year, schedule may be reassessed after one year
3 years experience in Customer Service
1 year Graphic Design experience (personal experience accepted, samples of previous work (professional/personal) are appreciated)
1 year Admin experience
Intermediate Canva experience (samples of previous work with CV are appreciated)
Basic understanding of Spirituality (ex Human Design, Astrology, Law of Attraction)
Tech-Savvy; Willing to figure out any technology necessary on-the-fly
Thick Skinned; appreciates feedback and constructive criticism to grow and improve
Must be comfortable reporting to a female

Preferred but not required:

Experience with Airtable, Zapier, Thrivecart, and/or Flodesk
Experience in Social Media Management (Instagram, Facebook, TikTok, Pinterest, YouTube long form, YouTube Shorts)
Video Editing (Reels, Shorts, “clean edit” long-form)
Deep passion for spirituality, healing, energy work
Compassionate and exuberant tone with people
Strong written communication skills (90% of communication will be written)

Please note, studies have shown that women and minorities will only apply for a position when matching 100% of the job posting, if you feel aligned with the job, please apply…

This could be the manifestation you’ve been waiting for.

We prioritize the processing of one application at a time. If you have applied for mutliple job openings within our organization, we kindly request that you direct any updates or inquiries to the team responsible in handling your initial application.