The Company:

Founded in 1985, an innovative brand in architecture, masterplanning and integrated design practices. Our brand responds to climate, urban fabric, society and the individual needs of the client to make unique places. Our vision is to design a better world for people to live and work in, a world with exceptional, high-quality, iconic, environmental and socially sustainable developments that will overcome the challenges of the constantly developing global high technology advancement of the future.

The Role:

The Operations Manager will oversee the daily operations of the firm, ensuring that all processes run smoothly and efficiently. This role requires a highly organized and strategic thinker who can implement effective operational policies and procedures to support the firm's growth and project delivery goals.

Key Responsibilities:

Operational Oversight:

Manage day-to-day operations to ensure the firm's projects are delivered on time, within budget, and to the highest standards.
Develop and implement operational policies and procedures to improve efficiency and productivity.
Coordinate with project managers to ensure resources are allocated effectively and project timelines are met.
Oversee the management of company resources, including staffing, budgets, and equipment.
Monitor and evaluate key performance indicators (KPIs) to track operational performance and identify areas for improvement.

Process Improvement:

Identify and implement process improvements to streamline operations and enhance overall efficiency.
Develop and maintain standard operating procedures (SOPs) to ensure consistency and quality across all projects.
Lead initiatives to improve project management practices and tools.

Team Leadership:

Lead and mentor a team of operations staff, fostering a collaborative and high-performance work environment.
Provide training and development opportunities to enhance team skills and capabilities.
Ensure effective communication and coordination between departments and project teams.

Quality Assurance:

Implement and maintain quality control processes to ensure all projects meet the firm's high standards of excellence.
Conduct regular audits and reviews of operational processes to ensure compliance with industry regulations and company policies.

Qualifications:

Bachelor’s degree in business administration, Architecture, Engineering, or a related field. An advanced degree is a plus.
Minimum of 10 years of experience in operations management, preferably within the architecture, engineering, or construction industry.
Proven track record of managing complex operations and improving operational efficiency.
Strong understanding of project management principles and practices.
Excellent leadership, communication, and interpersonal skills.
Ability to think strategically and implement operational improvements.
Proficient in Microsoft Office Suite and project management software.