Partnerships Manager

Overview

Our client is seeking a dynamic and results-driven Partnerships Manager to manage partners and resellers, focusing on white-labeling innovative solutions. This role requires a strategic thinker with excellent relationship-building skills, capable of driving growth through effective partnerships and tailored solutions. The primary focus will be on upselling, Net Revenue Retention (NRR), and churn reduction. There is potential for growth into an enterprise account management role based on performance.

Challenges you would face

Cultivate and maintain relationships with partners and resellers, understanding their business needs and objectives
Develop and execute strategic account plans to drive growth and achieve business objectives
Identify and engage with potential partners to expand white-label solution offerings
Collaborate with partners to tailor solutions that meet their specific needs and ensure seamless integration
Provide training and support to partners for successful implementation and adoption
Proactively engage with partners to drive product adoption, usage, and value realization, enhancing retention and NRR
Identify upsell opportunities and execute them seamlessly
Analyze partner data, usage patterns, and feedback to provide insights for product enhancements
Track and analyze performance of partnerships and reseller accounts, presenting reports on key metrics
Collaborate with cross-functional teams to align partnership initiatives with company goals

The ideal candidate

Demonstrated experience (2+ years) in a Customer Success, Account Management, or Partnership role, preferably within a Chat company, SaaS, or technology-related industry
Must have 3+ years of sales experience in some capacity
Proven success in upselling, renewals, and churn reduction, with a track record of meeting NRR and upsell targets
Excellent written, verbal, and customer-facing presence
Analytical mindset with proficiency in interpreting data and translating insights into actionable strategies
Self-motivated, proactive, and organized individual with a customer-centric approach

Plus

•Additional certifications in Customer Success
Familiarity with Chat companies, SaaS, or technology-related industries
Experience with HubSpot, Google Suite, and Microsoft Office Suite