LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES!!
Please make sure to read the full job description before submitting your application.

Position : Shopify Associate

Working Schedule : Monday - Friday, 9 AM - 6 PM (EST) | 9 PM - 6 AM (Philippine Time)

Salary Range : $1000-$1300 / Monthly

ABOUT THE COMPANY
Into Archive is a luxury consignment platform that specializes in connecting B2B stores together worldwide. With over 30+ vendors worldwide and unique collaborations, Into Archive curates and envisions a way for customers to purchase or rent the most collectible pieces available before anyone else.

ABOUT THE ROLE:

We are seeking a full-time Shopify Associate to assist in a variety of day-to-day tasks. The Operations Associate will work alongside our small but dynamic team and report directly to the Operations Manager.

RESPONSIBILITIES:

E-commerce Management:

Create, update, and manage product listings for accuracy and appeal.
Oversee order processing from receipt to fulfillment.
Monitor and manage inventory levels, coordinate restocking and returns.
Analyze sales data to identify trends and improve shopping experience.
Provide exceptional customer support for inquiries and issue resolution.
Coordinate with vendors globally for stock management and new product launches.

Logistics and Supply Chain:

Coordinate efficient and cost-effective product delivery with shipping providers.
Ensure compliance with customs and handle international shipping issues.

Customer Service:

Assist customers with product inquiries, sizing, availability, etc.
Provide information on shipping options and track deliveries.
Handle returns, exchanges, and complaints with professionalism and customer-centric approach.

Social Media:

Assist with planning and coordinating photoshoots for high-quality brand imagery.
Schedule and post content across social media platforms with a consistent brand voice.
Monitor and analyze follower engagement to optimize social media strategies

QUALIFICATIONS:

At least 3 years of experience in e-commerce management.
Proficiency in Shopify as an e-commerce backend.
Strong familiarity with Google tools such as email and Drive.
Experience with customer service platforms like Gorgias or Zendesk.
Proficiency in product listing management.
Strong organizational skills for order processing and fulfillment.
Ability to analyze sales data for inventory optimization.
Knowledge of international shipping regulations and experience in shipping coordination.
Detail-oriented with logistics management skills.
Excellent customer service skills, including handling inquiries and sales-related questions.

DEVICE / CONNECTIVITY REQUIREMENTS:

At least 50mbps internet speed
Must have their own Permanent Work From Home Equipment like Laptop and Personal Computer with External Monitor.

**ALL APPLICANTS ARE REQUIRED TO SUBMIT A BRIEF VIDEO INTRODUCTION.**

Purpose: This video will be sent to the client for a more efficient screening process.

Video Introduction Details:

Duration: At least 1-2 minute of video recording is required
Platform: Record your video using the loom.com application. Use “CAMERA ONLY” option
Content: Kindly answer the following questions in your video:
- tell me something about yourself, relevant experience to the role
- Discuss tools/software proficient with

Shopify Associate - 2724