Tehnical Customer Support (m/f)

The Client

Our client is a successful IT company headquartered in Boston, with offices in Zagreb, that has been present in our market for over 14 years. Known for its innovative solutions and commitment to excellence, their services are used by over 80 companies worldwide. With a dynamic team and a strong focus on professional development, they offer an inspiring work environment that encourages creativity and growth. They are currently expanding their team, and seeking a skilled individual to join their Customer Care team as a Tehnical Customer Support.

The Position

Receiving customer issues from 1st level customer care agents
Providing 2nd level support by understanding and identifying problems through a logical approach and escalating them to the development team
Proactively identify and report on bugs or problems with the solution
Collaborating with other departments in order to enhence services and relationships with clients
Participating in daily and weekly meetings with Zagreb development team leads
Performing additional tasks and responsibilities as assigned or needed.

The Candidate

1+ years of experience in technical software support and troubleshooting
English: fluent written and spoken (minimum C1 level)
Excellent written and verbal communication skills
Analytical and logical skills to identify and solve complex problems
A positive attitude, and a genuine commitment to ensuring customer success
Highly organized with strong attention to detail
Familiarity with SaaS, Agile, Jira, and Zendesk
Eager to grow professionally within a collaborative team environment.

Contact

If you think you have the needed experience and expertise and would like to be part of our client’s success story, then we are ready to meet you. Please send us your resume together with a short motivation in English.
We will contact selected candidates who meet the specified criteria at the earliest. Your application will be treated with the utmost confidentiality.

Vaše osobne podatke i informacije koje navedete u svom životopisu obrađujemo isključivo u svrhu traženja posla. Obrađujemo Vaše informacije sve dok ne zatražite da vas isključimo iz naše baze kandidata. Dodatne informacije o zaštiti osobnih podataka dostupne su na ovim stranicama https://smartgroup.hr/hr/politika-privatnosti.

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Your personal information as well as the information you provide in your resume is processed solely for job search purposes. We process your information until you request that we exclude you from our base of candidates. Additional information on the protection of personal data is available on these pages at https://smartgroup.hr/en/privacy-policy

Technical Customer Support (m/f)