Overview: Leading firm with operations in Mexico and Jamaica, we provide services for top companies, focusing on non-core processes and supporting activities. Our solutions are specially designed for our clients, we use Lean Six Sigma and TPM methodologies to ensure the best-in-class delivery. In Jamaica we deliver Warehousing and Sorting services.

Position Goals:

To lead a team ensuring an efficient and safe workflow for storing and preparing food product orders. With a focus on inventory management supervision, warehouse organization, accurate order preparation, and compliance with food safety regulations.
To Ensure that food products are handled properly and delivered on time, while maintaining customer satisfaction goals, optimizing operational costs, and promoting a safe and collaborative work environment.
To ensure a safe place to work for all employees, contractors, and visitors.

Specific Functions:

Validate the physical and virtual warehouse counts in conjunction with internal and external auditors.
Control physical stock and outgoing product, pallets, racks, and promotional items.
Guarantee and monitor daily compliance with the correct and complete loading of products for routes, verify and compare the information and products loaded to suppliers; in case of discrepancies, document and notify the supervision team.
Supervise the proper functioning and maintenance of assigned equipment daily during shift handovers.
Daily supervision of the performance of the personnel under your supervision.
Maintain the work area in optimal conditions of cleanliness, safety, and hygiene.
Minimize and control losses generated by daily warehouse operations.
Control physical and virtual stock resulting from returns.
Obtain and record performance indicators for the picking and warehouse management process.
Ensure compliance with KPIs for warehouse and picking management.
Plan operational resources according to workload and established priorities.
Seek cost optimization in the warehouse and picking process provided to the customer.
Collaborate with operational and administrative departments to ensure service and departmental results.
Ensure appropriate product rotation according to information provided by the WMS system to maintain operational costs on target and prevent losses due to freshness.
Interpret reports and information from the WMS.
Conduct internal audits related to operations, safety, and hygiene, and in case of deviations, document and provide feedback to the necessary personnel.
Verify and ensure the implementation of continuous improvement projects.

Requirements & Skills:

A minimum of 3 years’ experience in materials / warehouse role
Bachelor’s degree in a related field of study.
Warehouse processes: incoming, picking, shipping
Experience in Inventory control
Proficiency in cycle counts
Intermediate Excel skills (Pivot tables and charts)
Experience with WMS (Warehouse Management System) administration
Experience in the development and implementation of KPIs (Key Performance Indicators)
Strong communication and interpersonal skills.
Leadership skills such as decision making, motivation, and goal setting.
Strong problem-solving skills.
Organization and time management abilities.
Conflict resolution skills.
Customer service skills.

Warehouse Supervisor