Overview: Leading firm with operations in Mexico and Jamaica, we provide services for top companies, focusing on non-core processes and supporting activities. Our solutions are specially designed for our clients, we use Lean Six Sigma and TPM methodologies to ensure the best-in-class delivery. In Jamaica we deliver Warehousing and Sorting services.

Position Goals:

Establish and maintain the Key Performance Indicators (KPIs) for each process within established limits, constantly monitoring performance and implementing corrective actions when necessary to ensure the efficiency and quality of operations.
Consistently achieve and maintain the desired product quality at all stages, from unloading to warehousing and order preparation for distribution, ensuring that quality standards are effectively met and continuously improved to meet customer expectations.
To define the desired state of processes, seeking their standardization based on identified improvements, and considering the control points, to establish an action plan that allows directing and controlling the inherent improvement activities.
Identifying, analyzing, developing project plans, actions, and metrics associated with continuous improvement projects.

Specific Functions:

Analyze the current context and the main processes of the value chain.
Analyze and document the process flow and generate process manuals
Evaluate control points and process exceptions.
Eliminate non-value-added activities and identify improvements in process execution
Standardize processes based on identified improvements
Develop storage programs aligned with the WMS system and the necessary product rotation
Consolidate production and sales forecasts.
Analyze product freshness and waste.
Analyze the root cause of operational waste and generate countermeasures to mitigate it.
Design and implement the continuous improvement program towards Operational Excellence.
Strategically plan projects for on-time delivery and reduced lead times.

Requirements & Skills:

A minimum of 3 years’ experience in a similar role.
Bachelor’s degree in industrial engineering, Quality Engineering, Business Administration, Quality Sciences, Manufacturing Engineering
Lean Six Sigma Certification (Green/Black Belt),
Certified in Quality Management (CMQ/OE),
Certified Quality Auditor (CQA), or similar certifications.
Leadership
Problem Solving
Communication
Analytical Skills
Project Management
Regulatory Knowledge
Customer Orientation
Teamwork
Change Management
In-depth industry knowledge

Quality and Improvement Head