Key Responsibilities:

Outbound Shipments Management:
- Maintain the outbound log for the assigned facility to track all shipments.
- Manage shipments to ensure accuracy, timeliness, and profitability.
- Book shipments using the WWMH process and dispatch carriers as needed.
- Create or secure required shipping documents, including BOL and customs paperwork.
Customer Pickup Orders:
- Manage customer pickup orders and communicate essential information:
  - Sales Order Number (SO#)
  - Customer Purchase Order Number (PO#)
  - Total weight, pallet count, dimensions, and freight class
  - Pickup address, shipping hours, and site contact information
  - Request for BOL and recipient details
- Monitor and follow up on customer pickups:
  - Send reminder emails if orders are staged for over a week.
  - Add notes in Nav and escalate to include the sales coordinator and sales rep if orders remain staged for additional weeks.
  - Assist in obtaining a ship date if necessary.
Third-Party Shipments:
- Set up shipments with preselected carriers chosen by the customer.
- Request or create BOL as needed, especially if not dealing with a broker.
Daily Operations:
- Review the outbound log daily to identify and address any orders that did not ship as planned.
- Reschedule shipments if necessary and notify customers of any delays.
- Communicate updates regarding hot orders, late shipments, and damaged shipments.
- Ensure timely communication with customers, carriers, and sales teams.
Communication and Problem Resolution:
- Provide updates on shipment status, including PODs and tracking information.
- Communicate with carriers to ensure the best service, lowest cost, and customer satisfaction.
- Coordinate with Sales on resolving issues related to late, hot, or damaged shipments.

Qualifications:

Proven experience in transportation or logistics.
Strong organizational and communication skills.
Proficiency in handling shipping documentation and processes.
Ability to work independently and manage multiple tasks effectively.
Familiarity with shipping software and tools (e.g., Nav, WWMH process).

Transportation Specialist