What would you be required to do?

Attending to all client phone call enquiries received from newspaper inserts, references ,newspaper ads or marketing activities.
Validation of client information as per our criteria and recording of the same in internal databases
Fix appointment of the clients for the experience centre visits.
Meet and greet them once they visit the gallery
Be the intermediary between them and design teams for initial requirements.
Post the initial conversation the CRE would schedule and coordinate the meetings with the client.
Give a tour of the experience center if needed.
The CRE shall follow up with the client and reschedule if case another visit is needed and give heads up to internal teams regarding the same.
The CRE shall keep a record and maintain the data of all the meetings and visits in a diligent manner.

What skills we are looking for?

Preferably Masters’/ bachelor’s degree, experience in client relations
Proven record in handling HNI clients in luxury sector
Excellent communication and interpersonal skills
Proficiency in Microsoft Office
Passion and dedication towards client servicing
Must be a good listener and pay attention to detail.

Skills needed

Prior experience in dealing with HNI clients.
Excellent proficiency in verbal and written communication.
Basic know-how of any ERP system

Company Profile :

Our client is a luxury Home Décor natural stone brand, revolutionising the marble industry in India focussed at HNI and UHNI segment.
The stones are used in luxury home décor and luxury office décor.
They have a collection of 100+ luxury marble, granite and rare onyx
It’s nothing less than a revolution in the natural stones industry- bringing the finest natural stones to India and changing the way they’re sold. Associated with the world's best marble quarries across continents it is the first-of-its-kind indigenous luxury brand with 279 of India’s Fortune 500 families as clients currently.

CRM / Customer Relationship Executives - Luxury products HNIs