Job Title: Care & Support Assistant

Directorate: Care & Support Directorate

Responsible to: Scheme Manager(s)

Job Purpose: To deliver care and support services which promote the welfare and
wellbeing of residents/tenants and safeguard them from harm, and to
promote residents’/tenants’ participation in the life of the Scheme.
Key Duties and Responsibilities

1.0 Best Practice

1.1 Report any maintenance problems swiftly to ensure a high standard of health
and safety and compliance with regulations.

1.2 Participate in staff meetings and training activites provided to ensure tasks are
completed to a high standard and comply with best practice.

2.0 Main Tasks

2.1 Aware of the “package” of care and/or support which is tailored to meet the individual
resident’s/tenant’s needs, both physically and mentally, and respond accordingly,
always affording dignity, respect and choice to the individual.

2.2 Give residents/tenants the opportunity to participate in all activities of daily living to
promote their independence, self esteem and sense of fulfilment

2.3 Assist those residents/tenants who require help with dressing, undressing, bathing,
toileting including those who may be incontinent of urine/faeces.

2.4 Help residents/tenants with mobility difficulties, or other physical disabilities and help in the use and care of aids and other personal equipment.

2.5 Provide support and care for residents/tenants who are terminally ill and provide end of life care to those who are suffering from long term illness,

2.6 Ensure that the resident/tenants accommodation is always clean, tidy and provides a safe environment in which to live. This will include laundry and the management of
soiled laundry, ensuring this is transported safely to the laundry.

2.7 Inspect, launder and mend if appropriate residents/tenants clothing.

2.8 Support residents/tenants to ensure that their daily dietary needs are met. This may
include assistance to set dining places, serving or support with the preparation of meals,
drinks and snacks and help any residents/tenants who may require extra assistance at
mealtimes or throughout the day.

2.9 Provide a high level of customer service at all times. This includes welcoming visitors to
the scheme, answering the telephone and responding to emergency calls in a
professional manner.

2.10 Read and complete daily reports, take part in staff and residents’/tenants’ meetings and attend training activities, as required by the Scheme Manager

2.11 Discuss with, and encourage residents/tenants to take part in activities and to assist in facilitating activities to meet the physical and cognitive needs of residents/tenants. This may include participating in activities and organising trips etc both in house and within the local community

2.12 Undertake other duties as designated by the Scheme Manager which are consistent with the posts’ role and grade.

3.0 General

3.1 Maintain a safe working environment and report maintenance problems immediately and to ensure that personal behaviour and action does not endanger or pose a risk to people or property.

3.2 Be aware and work in accordance with policies and procedures.

3.3 Be responsible for carrying out specific tasks in accordance with Health & Safety at Work policies.

3.4 Act in accordance with work policy. This post is based at the Scheme. However, due to the nature of the Association’s stock, this post has a mobility clause in that the post holder must be prepared to work as directed and support as and when required other schemes.

The post is also subject to flexible working and will require some working outside of normal business hours. All employees have a personal responsibility, in line with the Association’s Equality, Diversity and Inclusion policy, to promote and support measures that ensure an inclusive and respectful work environment for all. Integral to this requirement is the need to ensure that the workplace is free from harassment or discrimination on the grounds of gender including gender reassignment, pregnancy or maternity, marital or civil partnership status, sexual orientation, race or ethnic origin, religious belief, political opinion, national identity, age, disability or whether or not they have dependants.

This job description is not exhaustive and may be amended to facilitate changes in the better organisation activities and following consultation with the Job Holder.

A good understanding of English verbal & written is essential for the post .

Job Types: Full-time, Permanent

Care Support Assistant - 24 hours - Days