Join a team of top-notch dreamers and doers as our new Customer Service Coordinator and help us in transforming the humble noodle into a stealthily healthy delight and disrupting a $4.4B category!

GOODLES

We took the humble noodle and made it stealthily healthy, so you can have your mac and eat it too. It’s kind of a big deal, packed into a tiny noodle. Even more important than what we do is HOW we do it. We zig when others zag, we are humble, creative – every single one of us – and we do our work with JOY. (Can you taste it in our food and see it in our marketing?). If you strive to do the best work of your life for a legendary brand, then we want to talk to you!

What You Will Do

As the Customer Service Coordinator, you will work closely with the sales, finance, and operations team to ensure that all orders are properly processed and on time. This person will play a key role in owning the entire ordering process from received PO to product delivery and ensuring accuracy. This is a fully remote position.

Responsibilities:

Own the entire ordering process from received PO to product delivery.
Review and approve customer orders for pricing accuracy, approved discounts, and proper order quantities.
Communicate professionally and in a timely manner with customer buyers to request order revisions.
Work closely with 3PL warehouse locations on data accuracy, inventory, on time deliveries and various issues as they arise.
Use 3PL reports to accurately fulfill orders in NetSuite for prior days shipments.
Maintain internal inventory tracking tools.
Build strong relationships with new and existing customers, and cross-functional internal teams.
Assist in new customer onboarding and implementation, including EDI testing.
Coordinate EDI data transfer and implementation between GOODLES, SPS Commerce (EDI provider) and customers.
Utilize NetSuite reports to monitor order shipments and inventory levels.
Miscellaneous accounting, sales, and supply chain responsibilities as needed.

Who You Are

You have a strong customer service mindset and are willing to go above and beyond to build strong relationships with internal and external partners. As someone who is flexible and nimble, you thrive in a dynamic, fast-paced, and entrepreneurial environment and are willing to roll up your sleeves and wear multiple hats to support the business on a high growth trajectory.

Qualifications:

Minimum 3 years of experience customer service and order processing with a CPG company; experience with food or beverage company a plus.
An undergraduate degree in Business or related field is desired.
Excellent Microsoft Office skills, including a high proficiency in Excel, are necessary.
Experience with or ability to learn NetSuite and SPS Commerce software.
Results oriented, resourceful, self-motivated, and independent, with the ability to manage multiple deliverables concurrently.
Strong analytical, verbal and written communication skills.
Detail oriented and experienced in follow-through and completion of projects.
Strong time-management skills.
Willingness to do some light travel for team meetings.

Benefits

● Free Mac & Cheese and noodles!
● Annualized salary range of $70k – 80k, commensurate with experience.
● Medical, dental, and vision insurance for you and your family members.
● Flexible time off policy that allows full-time employees to take the time off they need without worrying about vacation allotments or accruals.
● 10 Paid Holidays.

Gooder Foods provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, creed, religion, gender, sex, national origin, age, disability, marital status, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs.
All such employment decisions will be made without unlawfully discriminating on any prohibited basis.