My client is seeking a Care Coordinator who can deliver high-quality services that foster independence and choice for our service users, helping them achieve their highest level of autonomy while residing in their own homes.

Ideal candidate will be adept supporting the care team, demonstrating excellent communication skills and the ability to perform well under pressure. They should be professional, courteous, and detail-oriented, with the capacity to represent the company effectively at both internal and external senior levels.

Candidates must consistently act in a manner that earns public trust and confidence, playing a vital role in enhancing the company's reputation and serving the best interests of individual clients.

This position offers opportunities for career advancement and presents engaging and rewarding professional challenges.

Job Responsibilities

Participation in the out of office hours on call “back up” service as required on a rota basis.
Help to manage the day-to-day operation of the Branch.
Monitor the quality of the Service as directed by quality monitoring systems.
Ensure home and office files are completed and updated, documenting any changes as necessary.
Ensure new files are set up with the relevant documentation prior to the commencement of a new service.
Attend Service User reviews as required.
Complete care rotas for staff and service users ensuring that all daily care packages are completed and covered on a weekly basis.
Ensure all Service Users receive a weekly rota with names and times when staff will be covering their calls. Notifying Service Users of any changes to their weekly rota.
Ensure all Health & Safety procedures are implemented, monitored and reviewed.
Ensure that the Company Policies and Procedures are available to all employees and are adhered too.
Ensure all staff recruitment and selection, poor performance, sickness, absence and conduct issues are dealt with consistently and effectively, according to the Company’s Policies and Procedures.
Ensure all disciplinary and grievance issues are dealt with promptly and in accordance with the Company’s policy and procedure. Carry out investigations and participate in hearings as required.
To support the Branch Manager in the recruitment and selection of domiciliary care staff.
Ensure all newly recruited care staff complete their induction training, ensuring competencies of all relevant paperwork.
To liaise with the Branch Manager on all aspects of the service including, care packages and staffing issues.
Conduct regular supervision sessions with care workers, completing relevant documentation and addressing matters arising appropriately.
To assist the Branch Manager to produce business plans as required for consideration by the Care Service Director.
Assist the Branch Manager to ensure that Social Services care package agreements are in place prior to the commencement of the package.
To assist the Branch Manager in ensuring contracts and funding arrangements are in place prior to the commencement of the package.
In the absence of the Branch Manager, authorise annual leave and/or sick leave prior to sending to Head Office.
To liaise with the service user, their families, social workers, GPs, CPNs, District Nurses and other key people regarding any care packages, ensuring their awareness is raised to any change of circumstance and/or to the initial assessments/care packages.
Report any concerns to the Branch Manager regarding Health and Safety at work.
To participate in any managers/staff meetings putting items forward for the agenda.

Requirements:

Must hold or be working towards a Level 3 in Health & Social Care
At least 2 years’ experience in a care setting.
Experience with a good track record of business relationship management within a Public Sector.
Proven track record in using computerized scheduling systems

Knowledge

Proven leadership, interpersonal and communication skills
Sound and robust ICT skills and knowledge
Rota management
Knowledge and experience within the care sector

Additional Requirements

Enhanced DBS Disclosure (if subscribed to the DBS Update Service)
Travelling will be required with this position
Out of Hours working will be required with this position, in line with business requirements
On-Call availability will be required at the start of the role, but this may change and be amended in line with business requirements

Benefits:

Blue Light Card Payment
Winter pack for drivers
MOT paid
We Care App – support with medical and mental health
Free Parking
Pension Scheme
Career development and opportunities

For more information contact 01603 542652 or email careers@affinitycarerecruitment.co.uk