JD for the role of Business Analyst

Position Type: Contract

Roles and Responsibilities

Analyse Business Needs:

Assess the Business needs, scope problems, and develop comprehensive business cases to address identified challenges.
Perform user research, including interviews and surveys, to gather insights and map out user journeys.
Identify pain points and opportunities for improvement in existing systems and processes.

Document and Evaluate Requirements:

Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with Business’s objectives.
Collaborate with Client’s vendor and app vendors to clarify requirements, design solutions, and ensure alignment with Business’s goals.

UX Design and Prototyping:

·       Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.
·       Guide the outsourced vendor to ensure that solutions are user-centric and align with Clients’s digital transformation objectives.
·       Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.

QA & Testing:

·       Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.
·       Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.
·       Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.
·       Oversee QA and testing processes to maintain quality and functionality.

Stakeholder Management and Communication:

·       Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.
·       Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution’s direction.
·       Work with MOM users to ensure smooth deployment and adoption of new solutions.

Business Analysis and Strategic Alignment:

·       Refine and clarify business needs, define solution scopes, and develop business cases that align with client’s strategic objectives.
·       Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.
·       Assess deployed solutions to ensure they meet the original business needs and objectives.

Knowledge and Skills

Experience:

·       Hands-on experience in at least one full project development lifecycle or project maintenance.
·       Experience in conducting user research, service journey mapping, and prototyping.
·       Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.
·       Proficiency in using prototyping tools (e.g., Figma).

Preferred Skills:

·       Consulting or Business Analysis experience, with certifications such as the Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®) being advantageous.
·       Knowledge of Data warehouse, Data virtualization tools like Denodo.
·       Familiarity with government processes and internet-based IT projects.

Up-to-date knowledge of product trends, best practices, and relevant technologies.

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Business Analyst (UX/UI)