Key Accounts Leader

On behalf of our client, Papafilipou Group, the leading manufacturer of ice cream and related products in Cyprus, we are currently looking for a Key Accounts Leader.

Objective
The Key Accounts Supervisor will be responsible for overseeing and managing relationships with key accounts. This role involves ensuring customer satisfaction, meeting sales targets, and fostering long-term partnerships to drive business growth. The supervisor will also oversee the performance of account representatives, ensuring that strategic goals are met efficiently and effectively.

Position’s Duties and Responsibilities

Manage and nurture relationships with key clients.
Act as the primary point of contact for high-value accounts. Collaborate with key stakeholders to align product offerings with client needs.
Resolve client issues in a timely and efficient manner to maintain high satisfaction levels.
Manages key accounts contracts and special agreements
Provide quality customer service and handle possible customer complains in key accounts
Sales Strategy & Target Achievement. Implement strategies to meet or exceed sales targets for key accounts.
Monitor sales performance metrics and make data-driven decisions.
Identify new business opportunities within existing accounts and drive revenue growth.
Lead and motivate a team of sales representatives and merchandisers. Prepares sales representatives and merchandisers itineraries
Provide training, coaching, and performance management to ensure the team meets sales objectives.
Foster a collaborative environment to encourage knowledge sharing and continuous improvement.
Ensures that the team operates in accordance with the company’s vision, policies and regulations.
Oversee inventory levels, ensuring products are stocked appropriately.
Manage reorders and ensure timely deliveries from suppliers.
Implement effective loss prevention measures.
Analyze market trends, competitor activities, and customer feedback to adjust strategies.
Provide accurate sales forecasts and reports to senior management.
Contribute to the development of pricing and promotional strategies.
Optimize sales processes and workflows to improve efficiency.
Work with internal departments such as logistics, marketing, and finance to ensure seamless account operations.
Ensures that the requirements of the Quality Management System of the company are implemented (e.g. compliance with procedures, forms, work instructions).
Performs and undertakes any other related duties as defined by the supervisor.

Position’s Requirements

Bachelor’s degree in Business, Sales, Marketing, or any other related field.
Minimum of 3-5 years of experience in account management, sales, or related roles, preferably in the wholesale or B2B sector.
Proven track record of managing key accounts and driving revenue growth.
Experience in leading a team is highly desirable.
Strong leadership and interpersonal skills.
Excellent negotiation and communication abilities.
Analytical mindset with the ability to interpret sales data and market trends.
Proficiency in CRM software and other sales management tools.
Results-driven and customer-focused.
Ability to work in a fast-paced environment and handle multiple priorities.
High attention to detail and organizational skills.
Very good knowledge of the Cyprus Market and especially in FMCG.
Fluency in Greek and English language
Desirable knowledge of quality control systems ISO

Employer’s Details
Benefits

13th salary, provident fund 2%, yearly bonus based on sales.
Company car

Key Accounts Leader, Nicosia - KAL/09/24