The successful candidate will manage and grow the commercial air-conditioning business and services while overseeing all operations within the division to ensure profitability and viability.

Key Responsibilities:

Assume full operational responsibility for profit and loss related activities.
Prepare business forecasts, budgets, and other reports in addition to monitoring the timely flow of necessary paperwork.
Oversee and ensure the department meets budget and schedule timeline in accordance to the scope of work.
Oversee service levels and direct technical support when required on a daily basis.
Coordinate, schedule and manage work orders.
Oversee purchasing of all parts, equipment and material for the service department.
Perform customer visits and inspections to ensure service level of the highest standards.
Oversee all aspects of quotes, write proposals, and general correspondence.
Review department in-depth for potential liability and roadblocks.
Establish a team culture among service center personnel and hold the team to a high standard of customer satisfaction.
Financial analysis to identify trends and prospective problem areas, and take immediate action based on findings.
Develop new programs and execute established plans to meet and exceed sales goals.
Maintain a working knowledge of competitors, develop innovations to maintain market lead, and share best practices.
Collaborate with local management and staff to uphold best practices for safety and sales generation in the field. Dedicate at least 5% of your time to fieldwork to gain a “bottom-up” perspective on enhancing efficiency, cohesion, and viability.

Key Performance Indicators (KPIs):

Delivery and quality of maintenance work
Reduction in risk to the operating equipment
Effectiveness of the revenue and resources expended to achieve those results
Positive P&L with high Gross Margin

Job Requirements:

Bachelor Engineering – Mechanical
Minimum of 10 years leading teams servicing B2C & B2B customer markets
Minimum of 8 years of experience successfully leading a fast-paced service organization and a proven track record of growing a business

Required Technical Skills:

Analytical ability
Advance budgeting & costing
Forecasting
Highly skilled in Health, Safety and Environment (HSE), and focused with a strong attention to detail
Strategic Management
Customer Management

Other Skills:

Interpersonal skills
People management
Time management
Negotiation skills
Leadership skills
Effective communication skills

Salary:
BHD 1,500 to 2,000 per month inclusive of fixed allowances.

Head of Sales, Commercial Air-conditioning