About the Job

Our client is a reputable and well-established Malaysian company that has demonstrated consistent growth since its founding in 1996. With a diverse portfolio spanning sectors such as retail and property development, the company is headquartered in Kepong, Kuala Lumpur, and is recognized for its dedication to improving the quality of life for people in Malaysia. As part of its long-term vision, the company is also exploring opportunities to expand its impact across Asia.

As a Leasing Executive, you will be based at Kepong, KL and responsible for managing day-to-day relationships with partners and tenants, including addressing operational issues and supporting tenant management activities. You will assist the Leasing Manager in securing and monitoring the occupancy of the company’s properties while ensuring smooth mall operations. The role also requires maintaining updated records and coordinating with other departments to improve tenant performance and leasing operations.

Job Responsibilities

Leasing Activities:

Assist in the preparation and processing of leasing documents, including conducting background checks on prospective tenants, drafting tenancy agreements, handling renewals, and managing terminations.
Schedule and conduct property site visits for prospective tenants, ensuring a professional and informative experience.
Follow up with prospective tenants to gauge interest and manage rental proposals, facilitating smooth communication.
Collaborate with maintenance teams to promptly address tenant-related issues and ensure a positive tenant experience.
Support tenant move-ins and move-outs by coordinating inspections and overseeing the handover and surrender process.

Administrative Support:

Maintain accurate and up-to-date records of tenant information, including contact details, tenancy agreements, and other relevant documentation.
Prepare marketing materials and keep property listings updated across various online platforms.
Professionally handle incoming phone calls, emails, and walk-in inquiries, ensuring timely and clear communication with potential tenants.
Assist in preparing leasing reports and other required documentation for management review.
Monitor tenant utility payments to building management or landlords, handling any necessary back-charges.
Prepare payments for related expenses, such as Quit Rent, Assessment, and other utility charges, when required.

Marketing Support:

Contribute to marketing efforts by posting advertisements and updating property listings on social media platforms and real estate websites.

Financial Management:

Assist in the collection of rent, security deposits, and administrative fees, ensuring accuracy and timeliness.
Prepare and issue rent reminders, notices, and tenant correspondence as necessary.
Maintain organized and accurate financial records related to leasing transactions.

Qualifications & Experiences Needed

High school diploma or equivalent; an associate degree or higher in business, real estate, or a related field is preferred.
Prior experience in property management, leasing, customer service, or a related field is advantageous.
Strong customer service skills, with the ability to build and maintain positive relationships with tenants.
Excellent written and verbal communication skills, with attention to detail.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with property management software is preferred.
Ability to manage multiple tasks simultaneously, prioritize effectively, and work well under pressure.