Retail Lead

Objective
The Retail Lead, will oversee the day-to-day operations of our retail division, ensuring that sales targets are met while maintaining high customer satisfaction. This role involves ensuring customer satisfaction, meeting sales targets, and fostering long-term partnerships to drive business growth. Will lead and mentor a team and ensure smooth retail operations. The supervisor will have a blend of leadership, organizational, and customer service skills, with a keen eye for sales opportunities and operational improvements.

Position’s Duties and Responsibilities

Drive sales by actively finding new leads, engaging with customers and identifying their needs.
Ensure a high standard of customer service, resolving issues promptly and effectively.
Monitor and analyze sales data to make informed decisions to increase profitability.
Implement strategies to meet or exceed sales targets.
Identify new business opportunities within existing accounts and drive revenue growth.
Lead and motivate a team of sales representatives
Prepares sales representatives itineraries
Provide training, coaching, and performance management to ensure the team meets sales objectives.
Foster a collaborative environment to encourage knowledge sharing and continuous improvement.
Ensures that the team operates in accordance with the company’s vision, policies and regulations.
Analyze market trends, competitor activities, and customer feedback to adjust strategies.
Provide accurate sales forecasts and reports to senior management.
Contribute to the development of pricing and promotional strategies.
Optimize sales processes and workflows to improve efficiency.
Work with internal departments such as logistics, marketing, and finance to ensure seamless account operations.
Ensures that the requirements of the Quality Management System of the company are implemented (e.g. compliance with procedures, forms, work instructions).
Performs and undertakes any other related duties as defined by the supervisor.
Other responsibilities as defined by company procedures

Position’s Requirements

Bachelor’s degree in Business, Sales, Marketing, or a related field.
Proven experience in retail or wholesale management, preferably within a similar role.
Strong leadership skills with the ability to motivate and develop team members.
Excellent communication and interpersonal skills.
Demonstrated ability to meet and exceed sales targets.
Strong analytical skills to assess performance and develop actionable strategies.
Strong leadership and interpersonal skills.
Committed to providing excellent customer service.
Strong analytical skills to solve operational and customer issues efficiently.
Proficiency in CRM software and other sales management tools.
Ability to prioritize tasks and manage multiple responsibilities.
High attention to detail and organizational skills.
Very good knowledge of the Cyprus Market and especially in FMCG.
Fluency in Greek and English language
Desirable knowledge of quality control systems ISO

Employer’s Details
Benefit

13th salary
Provident fund (2%)
Yearly bonus based on sales
Company car

Retail Lead, Nicosia - RL/10/24