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IT Help Desk Specialist - Italian and German/French Language (m/f)

YOUR FUTURE EMPLOYER

Ready to take your IT career to the next level with a leading brand? Our client, Manor Software, is part of Manor AG, Switzerland’s top department store chain, and they’re growing fast! With over 20+ years of expertise in digital and IT operations, they’re looking for a proactive, dynamic, and flexible IT Help Desk Specialist to join their expanding team in Zagreb.

If you're passionate about cutting-edge tech, thrive in fast-paced environments, and are ready to make a real impact, this is your chance!

JOB DUTIES

helping with daily tasks, handling requests and error reports by phone/tickets
working independently on finding solutions with the help of service catalogue
handling requests for changes and orders and providing proactive suggestions for improvement
keeping direct contact with clients and internal users
being in charge of communication with the company HQ, shops and distribution centres
being in charge of TopDesk administration (setting priorities, contacting clients, supervision).

YOUR PROFILE

you speak Italian (at least B2) in combination with French (at least B2) or German (at least B2) - knowledge of Italian, combined with one of the remaining two languages is required
ideally, you already have basic experience with service desk, help desk or some other IT area
you are interested in IT and highly motivated to acquire relevant knowledge
experience with MS Office/Windows OS
you have a good knowledge of peripherals (printers, PCs/laptops, phones, scanners, etc.)
basic ITIL knowledge is advantage
you understand technology well and have good analytical and communication skills
you are resilient and can keep a cool head in stressful situations
a high level of readiness and flexibility regarding working time, such as work on weekends and on-call duty.

BENEFITS

above-average salary for the industry
flexible working hours and hybrid work model
working in an international environment with access to resources, expertise, and opportunities for professional growth
a culture of continuous learning and development and a supportive team environment
opportunities for advancing your carreer within our organization
an additional annual reward based on performance
up to 30 days of holiday, plus additional leave for specific private occasions.

IT Help Desk Specialist - Italian and G...