About the Job

Our client is a reputable and well-established Malaysian company that has demonstrated consistent growth since its founding in 1996. With a diverse portfolio spanning sectors such as retail and property development, the company is headquartered in Kepong, Kuala Lumpur, and is recognized for its dedication to improving the quality of life for people in Malaysia. As part of its long-term vision, the company is also exploring opportunities to expand its impact across Asia.

As a Leasing Assistant Manager, you will be based at Kepong, KL and responsible for managing day-to-day relationships with partners and tenants, including addressing operational issues and supporting tenant management activities. You will assist the Leasing Manager in securing and monitoring the occupancy of the company’s properties while ensuring smooth mall operations. The role also requires maintaining updated records and coordinating with other departments to improve tenant performance and leasing operations.

Job Responsibilities

Serve as the primary point of contact for partners and tenants, managing day-to-day relationships and resolving operational issues promptly.
Provide comprehensive support in all areas of Tenant Management, assisting the Leasing Manager with leasing-related activities to secure and monitor the occupancy levels across the company’s properties.
Oversee the seamless operation of the mall, ensuring it runs efficiently and effectively.
Manage and track tenant sales submissions (with an average compliance rate of 95%), ensuring timely system updates.
Maintain an up-to-date Tenant Relations Management database and an organized filing system for all tenants, including sales data, licenses, permits, insurances, agreements, and other key correspondences.
Coordinate and distribute work orders to relevant departments, ensuring all tenant requests and requirements are fulfilled efficiently.
Proactively report, monitor, and follow up on tenant complaints, collaborating with the relevant departments to ensure timely resolution.
Support Operations by recommending appropriate actions when tenants fail to adhere to the mall’s House Rules, agreements, or other required manuals.
Work closely with other departments to enhance tenant performance, tenancy management, and leasing operations.
Foster and maintain strong relationships with stakeholders to ensure tenant retention and attract prospective tenants to grow occupancy rates.
Collaborate with Tenant Admin (SO) to track document signatory status and coordinate the timely submission of required documents.
Obtain necessary approvals for tenant closure applications, including festival closures and early closures for company events.
Coordinate mailbox key distribution for new tenants and handle requests for key or lock replacements.
Prepare essential information and reports for tenant meetings.

Qualifications & Experiences Needed

Certificate, Advanced Diploma, or Degree in Real Estate, Marketing, Business, or other related fields.
Minimum 2-3 years of experience in Shopping Centre Management, Leasing, or Tenant Coordination.
Specialization in property/real estate or equivalent experience is an advantage.
Strong analytical skills and proven ability to handle challenging situations with a customer-oriented approach.
In-depth knowledge of the retail market and industry trends.
Familiarity with strata management will be an added advantage.
A team player with excellent organizational, management, and interpersonal skills, who pays attention to detail and excels in a fast-paced environment.