We are looking for a detail-oriented and customer-focused Receptionist with 3+ years of experience. The ideal candidate must have prior experience working with Micros (POS system) and should be comfortable handling administrative tasks, managing the front desk, and ensuring a seamless experience for guests and visitors.

Key Responsibilities:

Greet and welcome guests, visitors, and clients in a professional and friendly manner.
Handle check-in and check-out processes, utilizing Micros for billing, payments, and transactions.
Answer, screen, and direct incoming calls to the appropriate departments.
Maintain front desk operations, ensuring it is organized and presentable at all times.
Provide accurate information and assistance to visitors and clients.
Assist with reservations, bookings, and schedule management when needed.
Manage incoming and outgoing mail, deliveries, and courier services.
Coordinate with various departments to ensure a smooth guest experience.
Assist with administrative tasks such as data entry, filing, and document management.
Handle basic troubleshooting and inquiries related to the Micros system.
Monitor and maintain office supplies and inventory.

Mandatory Skills:

Micros POS System Experience: Proficiency in using Micros for handling transactions, payments, and bookings.
Strong customer service skills and the ability to engage with a diverse clientele.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to multitask and prioritize responsibilities effectively.
Strong problem-solving abilities with attention to detail.
Professional appearance and attitude.

Preferred Qualifications:

Experience in the hospitality industry, particularly in front-office or guest relations roles.
Knowledge of other administrative or reservation systems is a plus.
Familiarity with CRM or customer management software.

Receptionist -5*Hotel